Customer Success Manager - Aerospace & Defense

What you'll do

• Serve as the primary point of contact and trusted advisor for your customer accounts, coordinating cross-functional collaboration across Lumafield teams including Application Engineering, Sales, Marketing, Product Management, and Finance
• Partner with customers to ensure Lumafield’s technology is successfully integrated into defense program lifecycles, tracking milestones from initial deployment to long-term adoption
• Identify, track, and quantify business impact, demonstrating ROI of Lumafield’s products and services
• Proactively manage renewals and expansion potential within your portfolio
• Build strong customer relationships through mutually valuable touchpoints such as business reviews, success/goal planning, product roadmap reviews, and adoption check-ins
• Help build and improve a scalable customer success function, including data-driven decision making, and standard processes and playbooks

About you

• Engineering B.S. degree or similar
• 10+ years of experience, which can include technical experience in engineering or manufacturing, and client facing experience, such as in account management, consulting, or program management
• Proven experience managing accounts, contracts, or technical programs within the defense ecosystem, either directly with the DoD/military branches or via Tier 1 defense primes
• Familiar with the business models, products, and manufacturing processes in aerospace and defense
• Knowledge of common standards such as AS9100
• Excellent verbal and written communication that flexes to be effective across levels of an organization
• Ability to independently create and deliver executive level presentations
• Organized and ready to dive head first into a rapidly scaling startup environment