Team Lead, Technical Delivery

Responsibilities

• Lead a team of Technical Delivery Managers providing hands-on guidance and support to clients during initial implementation and ongoing support of GTM Studio, RingLead, and API within client internal systems.
• Coordinate team workflows to achieve optimum quality, efficiency, and customer expectations.
• Establish protocols, set goals and expectations, provide guidance; perform weekly, monthly, and quarterly audits of team performance.
• Prepare reports, dashboards on success rate of Integration implementations and deliver to executive team.
• Maintain understanding of application integrations within CRM/MAT environments (Salesforce, Marketo, HubSpot, Eloqua, Microsoft Dynamics), ZoomInfo platform, and solutions.
• Engage with clients to customize RingLead Integration implementations aligning with business needs.
• Deploy troubleshooting skills to diagnose and resolve issues during implementation.
• Serve as primary liaison to Product Management and Engineering teams to identify, catalog, and escalate product defects.
• Train, coach, collaborate, and troubleshoot with team members.
• Serve in calendar rotation for Integration implementations and assist team as needed.
• Assist in creating technical “how-to” documents.
• Perform other professional tasks requiring creativity, imagination, and knowledge of employee/customer needs.

Requirements

• At least 3+ years of technical CRM, Marketing Automation implementation, or Sales Acceleration platform experience.
• Experience supervising a team in a fast-paced environment preferred.
• Highly familiar with Salesforce; ability to navigate Salesforce environments. Salesforce Administrator Certification and/or Salesforce Platform App Builder certification preferred.
• Well-versed in CRM reporting, filtering, custom field creation, workflows, triggers, and CRM processes.
• High capacity to learn and understand technical infrastructure and troubleshooting processes.
• Excellent communication skills, including issue tracking, triaging, and crisis management.
• Proven ability to manage multiple priorities simultaneously.
• Strong attention to detail and self-directed problem solver.
• Ability to adapt and pivot in a fast-paced, ever-changing environment.

Nice-to-Haves

• Bachelor’s Degree.
• Certification and/or familiarity with Marketo, HubSpot, Eloqua, Microsoft Dynamics, and/or Salesforce Admin.