Senior Implementation Project Manager

Responsibilities

• Lead and manage the end-to-end implementation of mid-market to enterprise sized clients.
• Create and maintain project plans, ensuring all tasks are completed within the defined timelines.
• Lead client facing presentations, delivering clear and concise updates on project progress.
• Collaborate closely with clients to capture and document their requirements, ensuring a thorough understanding of their business needs, and effectively communicating the value of our solutions.
• Foster effective collaboration with cross-functional teams, such as Sales, Account Management, and Integrations, to ensure a smooth implementation process and uphold client satisfaction.
• Cultivate and maintain strong relationships with key client stakeholders, acting as their primary contact throughout the implementation process.
• Develop a comprehensive understanding of our products and services. Provide in-depth assistance to clients, educating them on features, functionalities, and best practices.
• Provide training and support resources to ensure clients can effectively maximize the benefits of the implemented solutions.

Requirements

• 3+ years experience leading client-facing implementation projects, preferably within the health insurance, employer health benefits, or health tech industries.
• Led multiple projects concurrently and drove them to achieve successful implementations.
• Strong verbal and written communication skills with a focus on achieving results.
• Outstanding communication and interpersonal skills, adept at leading client facing presentations and building trusted relationships with both clients and internal teams.
• Strong problem-solving abilities and a proactive and responsive approach to resolving client issues.
• Familiarity with project management and collaboration tools such as Salesforce, Slack, G Suite, Asana/Smartsheet, and others.
• A willingness to “roll up your sleeves” and do whatever is necessary to ensure company success.

Nice-to-Haves

• Knowledge of medical claims processing and/or Electronic Data Interchange (EDI).

Compensation & Benefits

• Target salary range (Base + Commission): $95,000 - $120,000 annually.
• Eligible for equity incentive and competitive benefits plans, including flexible PTO, Medical/Dental/Vision plan options, 401(k), Teladoc Health, and more.