Configures complex compensation planning cycles, manages technical integrations and SFTPs, and delivers custom projects for HR SaaS customers. Requires 4-6 years in professional services with strong data aptitude, API familiarity, and customer-facing experience.
100k – 115k/yr
Remote4+ YOESolutions Architecture
About the role
Responsibilities
Compensation Planning & Configuration
Configure and manage complex compensation planning cycles spanning merit, bonus, and equity workflows
Build and troubleshoot compensation and bonus formulas using proprietary formula languages
Audit data inputs and validate outputs at every stage to ensure accuracy before delivery
Develop custom compensation outputs including PDF letter templates and ad hoc reporting
Identify trends and inconsistencies across customer data and surface clear recommendations
Integrations & Technical Delivery
Configure, set up, and migrate third-party integrations and SFTP connections for existing customers
Diagnose and resolve integration issues, data mapping/transformation errors, and sync failures using both the ChartHop UI and API response objects
Validate data flows end-to-end and ensure outputs meet customer specifications
Assist with testing and rollout of new integrations and platform capabilities
Customer Engagement & Project Management
Serve as the primary point of contact for customers throughout each engagement
Set and manage project expectations across stakeholders at all levels, from technical teams to executive sponsors
Translate complex technical concepts clearly for non-technical audiences; build customer confidence at every stage
Partner with Customer Success to maintain continuity and a consistent customer experience
Internal Contribution
Create and maintain internal documentation; train teammates on processes as they evolve
Provide structured product feedback to Engineering and Product based on patterns across engagements
Contribute to the processes and playbooks we're building to scale the Professional Services function
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