Skip to content
CharthopCharthopNew York, NY

Senior Professional Services Consultant

Configures complex compensation planning cycles, manages technical integrations and SFTPs, and delivers custom projects for HR SaaS customers. Requires 4-6 years in professional services with strong data aptitude, API familiarity, and customer-facing experience.

100k – 115k/yr
Remote4+ YOESolutions Architecture

About the role

Responsibilities

Compensation Planning & Configuration

  • Configure and manage complex compensation planning cycles spanning merit, bonus, and equity workflows
  • Build and troubleshoot compensation and bonus formulas using proprietary formula languages
  • Audit data inputs and validate outputs at every stage to ensure accuracy before delivery
  • Develop custom compensation outputs including PDF letter templates and ad hoc reporting
  • Identify trends and inconsistencies across customer data and surface clear recommendations

Integrations & Technical Delivery

  • Configure, set up, and migrate third-party integrations and SFTP connections for existing customers
  • Diagnose and resolve integration issues, data mapping/transformation errors, and sync failures using both the ChartHop UI and API response objects
  • Validate data flows end-to-end and ensure outputs meet customer specifications
  • Assist with testing and rollout of new integrations and platform capabilities

Customer Engagement & Project Management

  • Serve as the primary point of contact for customers throughout each engagement
  • Set and manage project expectations across stakeholders at all levels, from technical teams to executive sponsors
  • Translate complex technical concepts clearly for non-technical audiences; build customer confidence at every stage
  • Partner with Customer Success to maintain continuity and a consistent customer experience

Internal Contribution

  • Create and maintain internal documentation; train teammates on processes as they evolve
  • Provide structured product feedback to Engineering and Product based on patterns across engagements
  • Contribute to the processes and playbooks we're building to scale the Professional Services function

Skills

REST APIsSftpHTMLCSSMarkdownSQLPythonExcelPostmanZendesk
Commure

Implementation Manager, Enterprise Scribe

CommureUnited States

Leads end-to-end implementation of healthcare AI solutions for enterprise clients, managing teams, customizing tools with Retool/SQL, and driving adoption. Requires 7+ years in SaaS/healthtech, project management, and C-level communication skills.

100k – 140k/yr
Remote7+ YOESolutions Architecture
MongoDB

Salesforce Engineer III, FedRAMP

MongoDBUnited States

Design, build, and maintain secure Salesforce solutions for sales, service, and operational workflows in a FedRAMP-regulated environment. Requires 6+ years of Salesforce development experience with Apex, LWC, Flows, and integrations.

101k – 198k/yr
Remote6+ YOESolutions Architecture
MongoDB

Senior Partner Solutions Architect

MongoDBAtlanta, GA +3

Pre-sales Solution Architect guides partners and customers in designing scalable MongoDB systems, conducts demos and proofs of value, and drives deals. Requires 8+ years pre-sales, coding skills in Python/Java/etc., and Bachelor's degree.

104k – 204k/yr
Hybrid8+ YOESolutions Architecture
Garner Health

Senior Implementation Project Manager

Garner HealthUnited States

Senior Implementation Project Manager leading end-to-end client implementations for mid-market to enterprise healthcare clients, managing project plans, cross-functional teams, and stakeholder relationships. Requires 3+ years of client-facing project management experience.

95k – 120k/yr
Remote3+ YOESolutions Architecture
Applied Intuition

Application Engineer - Technical Customer Lead

Applied IntuitionSunnyvale, CA

As an Application Engineer, you will lead customer engagements, own account strategy, and ensure customer success with Applied Intuition's products. You will work closely with engineering teams to understand customer needs and drive the effective use of autonomy initiatives.

105k – 185k/yr
On-site3+ YOESolutions Architecture