Senior Implementation Consultant

What you’ll do

• Lead mid-market and enterprise customers through successful implementations and launches
• Empower customers to complete implementation successfully by ensuring they are tracking against optimal timelines and achieving time to first value
• Drive the value of Greenhouse through implementation, helping customers navigate and overcome roadblocks
• Provide support and mentorship by demonstrating knowledge of products, services, and best practices
• Own implementation tasks such as system design, product training, configuration, and organizational roll out strategies
• Advocate for client needs and product requests to Greenhouse's internal support, product, engineering, and sales teams
• Partner with internal teams to ensure a smooth transition for customers post-implementation and work with our technical teams for data migration, integrations, and reporting
• Become a subject matter expert on all Greenhouse products
• Additional projects and responsibilities as business needs require

Who you are

• A proud advocate - you stand up for customers while remaining empathetic, responsive, and goal-oriented
• A teacher - you help customers learn and navigate the product and encourage confidence along the way
• A helper - you are engaging, you can easily smooth bumpy roads, and you have a facility for winning hearts and minds
• A consultant - you will learn the ins and outs of our product and be creative and inventive in finding solutions for customers
• A teammate - not only do you possess a keen eye for detail, but you also see the "big picture" and contribute ideas to perfect the Customer Success recipe

You should have

• Customer-facing experience working with global entities and multiple stakeholders
• 2+ years of experience working with Enterprise customers (1,000+ employees)
• Background delivering complex software implementations and/or technical projects
• Ability to break down terminology and concepts across various audiences
• Experience communicating with a variety of customer personas at leadership levels
• Advanced understanding of Greenhouse Recruiting, a plus
• Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply

Compensation

The national pay range for this role is $79,300 - $95,000. Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.

Greenhouse provides a variety of benefits to employees, including medical, dental, and vision insurance, basic life insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For US-based employees, we offer short-term and long-term disability coverage, a 401(k) plan and company match. U.S. based employees also receive, per calendar year, up to 14 scheduled paid holidays and up to 80 hours of paid sick leave. Non-exempt employees accrue up to 20-25 days of paid vacation time annually, depending on tenure, and exempt employees have flexible paid time off (PTO).