Support Engineer
Technical support role handling developer inquiries, debugging GitHub/MDX setups, and improving support tooling with minimal engineering escalation.
Associate - Active Trading Support
Provides front-line support for retail active trading platform, handling inquiries on accounts, PDT, onboarding, and billing via phone and chat during market hours. Requires 2+ years fintech/brokerage support, Series 7/63 licenses, and trading knowledge.
85k – 105kNew York, NYSupport EngineeringHybrid2+ YOE
About the role
Responsibilities
- Front-line support for a retail active trading platform via phone calls, platform support cases, and potentially live chat through Pylon during market hours.
- Handles platform questions, account issues, PDT inquiries, onboarding, and billing.
- Escalates execution/trading issues to trade desk specialists.
- Reports to Active Support Team Lead.
Experience / Skills
- At least 2 years in fintech or brokerage support.
- Professional trading experience and/or in a trading support function like Operations or Client Services across equities, options, or futures (futures strongly preferred).
- Strong verbal & written communication.
- Calm and composed under emotional pressure.
- Client Service skills, can work to identify and resolve issues.
- Must have active Series 7 & Series 63.
- Active Series 3 preferred. If not active, must be prepared to pass the exam within 3 months of joining.
Preferred Experience / Skills
- Experience at a retail trading brokerage.
- Familiarity with retail (active) trading or professional platforms.
- Experience with Pylon or similar support platforms.
- Knowledge of PDT rules, margin mechanics, and order types.
Compensation
Base Salary Range: $85,000 - $105,000 (New York office). Additional: bonuses, equity, 401k matching, full medical/dental/vision insurance.
Skills
Series 7Series 63Series 3PylonPdt RulesMargin MechanicsEquities TradingOptions TradingFutures TradingClient Support
Similar roles
Support Engineering jobsAssociate - Active Trading Support
Provides front-line support for retail active trading platform, handling inquiries on accounts, PDT, onboarding, and billing via phone, chat, and cases during market hours. Requires 2+ years fintech/brokerage support, Series 7/63 licenses, and trading knowledge.
Technical Support Engineer - West
Technical Support Engineer handles customer technical queries via chat and email, troubleshoots API integrations, workflows, and networking issues, and builds customer relationships. Requires 2+ years support experience, API familiarity, and programming skills like Python or SQL.
Customer Success Engineer
Customer Success Engineer supports users technically via Intercom, Slack, phone, and email to maximize platform value. Requires 2+ years customer-facing experience, SQL proficiency, technical background, and strong communication skills.