What You’ll Do
Product Line Strategy
- Own one or more product lines end-to-end, from discovery through delivery and iteration
- Define product roadmaps grounded in real deployment data and customer feedback, not feature requests
- Prioritize ruthlessly between customer-specific asks and platform-wide improvements
- Establish clear boundaries on what the product can and cannot do, and ensure sales and CS teams understand them
Cross-Functional Alignment
- Bridge the gap between sales promises and engineering reality, guide sales on which features to pitch, which customer profiles to target, and what realistic timelines look like
- Work with engineering to shift from one-off custom builds to iterative, productized solutions
- Collaborate with support to build self-service tooling that eliminates manual configuration bottlenecks
- Own the feedback loop: ensure customer insights reach engineering as structured product requirements, not ad hoc requests
What You'll Bring
- 3 to 6 years of product management experience, ideally in B2B SaaS or AI-enabled products
- Strong ability to synthesize qualitative customer feedback into structured, engineering-ready requirements
- Experience working directly with customers or design partners in a product capacity
- Comfort navigating ambiguity and competing priorities across product, engineering, and go-to-market teams
- Familiarity with AI, LLMs, or conversational AI systems, or a strong ability to ramp quickly
- Outcome-driven: you measure success in shipped impact, not process followed
- Low ego, high energy, resilient in a fast-paced environment
Bonus: experience with enterprise deployments, multi-location operators, or platform infrastructure
Benefits
- Comprehensive medical, dental, and vision insurance
- Company-sponsored 401(k) through Vestwell
- Flexible PTO plus U.S. federal holidays
- Daily in-office lunch through Parkday
- Dinner covered when working late
- Commuter benefits
- Standing desks and workspace accommodations available on request
- All core tools and software provided