Site Reliability Engineer
Site Reliability Engineer owning reliability, automation, and upgrades across Retool Cloud, BYOC, and self-hosted Kubernetes deployments for enterprise customers. Requires deep AWS, Kubernetes, Terraform, and Postgres experience plus strong automation and customer collaboration skills.
About the job
What you'll do
- Own reliability across Retool Cloud, managed single tenant, BYOC, and self-hosted deployment paths, including provisioning, upgrades, migrations, configuration changes, and production escalations.
- Build automation that turns manual infrastructure work into repeatable systems: Terraform runs, customer environment updates, upgrade workflows, secret rotations, and migration steps.
- Improve observability for Retool Cloud, self-hosted customers, and internal operators, turning health signals into clear status, likely causes, and recommended actions.
- Design safer deployment, upgrade, and rollback paths so Cloud and managed customers can stay current.
- Help move customers from legacy deployment models toward supported paths (Blueprints, Kubernetes, Helm) with repeatable migration flows.
- Partner with product engineers on infrastructure requirements for new Retool products.
- Lead through ambiguity, make risk calls, communicate clearly.
- Write docs, runbooks, design notes, and migration guides.
What we're looking for
Infrastructure fundamentals
- Deep experience operating production infrastructure in AWS.
- Experience improving reliability for customer-facing SaaS systems.
- Strong Kubernetes fundamentals.
- Real Terraform or infrastructure-as-code experience.
- Good operational judgment around databases, especially Postgres.
Reliability and automation
- Experience building or operating observability systems.
- Programming ability in Go, Python, TypeScript, Java, or Ruby.
- Bias toward automation.
Customer and team judgment
- Clear written communication.
- Comfort working directly with customer-facing teams and customers.
Nice-to-haves
- Ambition, curiosity, energy, attention to detail.
- Comfort getting hands dirty in messy customer environments and systems.
Skills
AWS, Kubernetes, Terraform, Postgres, Go, Python, TypeScript, Java, Ruby, Observability, Infrastructure As Code, Saas Reliability
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