TLM, Production Engineering
Production Engineer responsible for building and operating scalable infrastructure, driving reliability and architecture initiatives, and enabling product teams through platform tooling. Requires software engineering experience, distributed-systems expertise, cloud experience, and cross-team technical leadership.
About the job
Responsibilities
- Build and operate critical infrastructure across compute, storage, messaging, and observability systems handling financial transactions at scale.
- Drive architectural changes to improve reliability, scalability, and performance; own solutions through implementation and resolution.
- Partner with product teams during design reviews and establish reusable golden paths.
- Contribute to Ramp’s cellular architecture, supporting international markets, regulated environments, and enterprise-grade SLAs.
- Develop infrastructure patterns for AI-powered products and reusable platform foundations.
- Build developer tooling and self-service infrastructure for cost, performance, and reliability visibility.
- Participate in an on-call rotation and eliminate incident root causes.
- Lead cross-team architectural reviews and company-wide reliability and scalability initiatives.
Requirements
- 3+ years of software engineering experience shipping high-quality architectures for critical systems.
- Strong software engineering fundamentals, including clean, well-tested, production-ready code.
- Hands-on experience with distributed systems at production scale.
- Experience with at least one major cloud provider; AWS preferred.
- Familiarity with observability practices, including SLOs, error budgets, alerting, and dashboards.
- Experience leading technical projects end to end, including cross-team coordination.
- Comfort using AI tooling and coding agents in everyday engineering workflows.
Nice-to-haves
- Experience with cellular or multi-tenant architecture patterns.
- Experience with workflow orchestration systems such as Temporal.
- Contributions to developer experience or internal platform tooling.
- Experience in fintech, payments, or regulated industries, including FedRAMP or SOC 2.
Compensation and Benefits
- Salary range: $168,000–$324,500.
- Flexible paid time off.
- Centralized home-office equipment ordering.
- Health and wellness stipend.
- Budget for intra-office travel.
- Weekly benefits and employee programs are available to full-time employees.
Skills
Distributed Systems, AWS, Cloud Computing, Observability, SLOs, Error Budgets, Terraform, Temporal, Cellular Architecture, Multi-Tenant Architecture, AI Tools, CI/CD, Container Orchestration, Networking, Load Balancing
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