Senior Director, Analyst Relations

Responsibilities

• Set the global analyst relations strategy across core and emerging portfolio; drive execution by partnering cross-functionally across Communications, PMM and R&D.
• Build and nurture deep, trust-based relationships with tier-one firms (Gartner, Forrester, IDC) and key industry consultants; lead strategic advisory sessions, briefings, inquiries, and flagship events like Analyst Summit.
• Identify high-impact opportunities to amplify story beyond traditional coverage; educate and influence analysts in new and emerging market spaces; gain insight to feed back to the business and inform roadmap.
• Drive the end-to-end strategy and content submission process for major market reports (Magic Quadrants, Waves, MarketScapes), collaborating with product marketing and senior leadership to ensure winning positioning.
• Act as a trusted advisor to senior executives and product leaders; provide sharp feedback on messaging and thoroughly prepare spokespeople for high-stakes analyst engagements.
• Scale and optimize the AR function, improving organizational structures, managing budgets, and implementing processes that elevate the entire team's execution.

Requirements

• 15+ years of tech experience within B2B SaaS, developer platforms, or data infrastructure.
• Proven track record of managing and securing leadership positioning in major analyst reports (Gartner, Forrester, IDC) and executing global, multi-category communication strategies.
• Proven track record of commanding poise, managing pressure, and successfully influencing audiences at the C-suite and VP level.
• Exceptional written, verbal, and persuasive communication skills.
• Strong business acumen and quantitative skills to research strategic issues, generate insights from complex market data, and translate them into actionable business recommendations.
• Excellent people leadership skills with a demonstrated ability to attract, motivate, mentor, and performance-manage a world-class, growing team.
• Natural relationship builder and proactive self-starter who values diverse input, stimulates candid dialogue, partners seamlessly across matrixed stakeholders, and maintains a positive attitude and sense of humor.

Nice-to-Haves / Benefits

• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan.
• All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.