Software Engineer, Forward Deployed

Builds and deploys custom integrations for hotel partners' ERP and property management systems, owning the full customer technical journey from discovery to production. Full-stack generalist with 5+ years experience in ambiguous environments and strong communication skills.

About the job

Responsibilities

Drive end-to-end implementations and solutions: Partner directly with hotel partners and suppliers to architect, build, and deploy integrations with their existing ERP systems, property management systems, and operational tools.
Own the customer technical journey: Lead technical discovery sessions, design custom solutions, and ensure successful production deployments that meet specific business requirements. Understand user pain points, scope product specs, and design and build software.
Build scalable integration frameworks: Create reusable patterns and self-serve tools that accelerate future implementations while maintaining flexibility for customer-specific needs.
Enable rapid onboarding: Contribute to hotel onboarding initiative by identifying patterns across implementations and building features that reduce time-to-value for new partners.
Shape the product roadmap: Surface unmet needs from direct customer work, prototype solutions, and collaborate with product and engineering to build features that benefit all customers.
Develop strategic partnerships with sales and go-to-market teams: Work closely with key technology partners to ensure deep, reliable integrations that can become distribution channels.

Requirements

5+ years of hands-on experience shipping production systems, with a track record of driving customer outcomes from concept to deployment.
Comfortable owning the customer journey from initial pre-sales discovery through production implementation and ongoing optimization.
Strong technical problem-solving skills, especially in fast-changing, ambiguous environments where requirements evolve.
Full-stack generalist equally adept with client-side and server-side technologies.
Experience with system integrations, APIs, and building reliable data pipelines between enterprise systems.
Excel at technical communication - translating complex technical concepts for non-technical stakeholders and gathering clear requirements from vague business objectives.
Experience building software for industries with complex operational workflows, ideally in hospitality, payments, or marketplace environments.