Senior Practice Manager

Responsibilities

• Spearhead services sales execution and project delivery success for key accounts.
• Engage C-level executives to create and execute services roadmaps that drive real business outcomes.
• Own the entire professional services lifecycle—from deal strategy and proposal creation to execution and forecasting.
• Be the go-to expert for cloud-based data warehousing, business intelligence, and AI-powered solutions.
• Lead high-performing teams while ensuring top-tier customer satisfaction.
• Report to a Consulting Practice Director on the Americas Professional Services teams.
• Drive service sales enablement/execution and ensure successful delivery of services for assigned accounts.
• Achieve quarterly bookings targets (for Professional Services & Training) while meeting utilization targets.
• Manage consumption progress and targets as part of the broader account team.
• Create and execute overall vision for services - both sales and delivery.
• Own services delivery roadmap (proposals, closing services opportunities and delivery).
• Collaborate with cross-functional teams to find opportunities, scope, propose and sell services to new and existing clients.
• Develop scope and associated SOWs for customer services engagements.
• Drive deal reviews internally to ensure alignment.
• Understand and help optimize business operations processes for services sales.
• Build strong cross-functional relationships within Snowflake GTM teams.
• Provide bookings forecast and demonstrate strong command of book of business.
• Align services engagements to key customers business outcomes.
• Drive alignment with executive sponsors and/or customer stakeholders.
• Collaborate with other delivery partners (SIs, GSIs, other PS orgs, etc) in support of project delivery.
• Serve as the initial point of escalation for customer and project team.
• Own project outcomes and manage project financials (revenue forecasting and expense management).
• Maintain high level of customer satisfaction.
• Collaborate with Education Services team for training delivery.
• Provide specific services delivery activities (Business Value roadmap, Business value assessment, strategic roadmap, Data Cloud Assessment, etc).
• Deep collaboration with AE/SEs on account strategy.
• Own and contribute to internal process improvements.
• Develop expertise within aligned market.

Requirements

• 10+ years of experience in a Sales and Services Delivery role (or similar capacity) interfacing with executives and dealing with complex, technical implementation projects, roadmapping and revenue forecasting.
• Direct experience, ideally within the respective market, in a Data Warehousing, Business Intelligence and/or Cloud field.
• Strong understanding of business solutions of target clients, leveraging data as an enabler (e.g. Customer Data Platforms, cross-industry Data sharing, AI, personalization, etc.).
• Proven track record of meeting booking, utilization, and consumption (or similar) targets.
• Proven ability to communicate and translate effectively across both internal teams and customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation, and on-time delivery.
• Strong organizational skills, ability to work independently and manage multiple projects simultaneously.

Nice-to-Haves

• Big 5 or boutique strategy consulting experience, ideally with experience achieving or exceeding sales targets.
• Experience in a client support and advisory technical role (solution architect, system administrator, technical account manager or equivalent).
• Experience in designing, leading, influencing and selling functional solution sets (e.g. Digital Marketing, Supply Chain optimization, Manufacturing Re-engineering) or cross-functional Digital Transformations.