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Ad Operations & Automation Lead
Technical lead owning ad ops escalations, managing an offshore Ad Ops team, and driving AI/automation initiatives to improve CS efficiency and client retention in an ad tech environment.
Chicago, ILNew York, NYOtherOnsite4+ YOE
About the role
What You’ll Do
Technical Escalation & Problem-Solving
- Own complex escalations across pixel/tag implementation, DSP setup (TTD, DV360, etc.), and PMP configuration, acting as the peer review point before issues reach Product.
- Partner with CS on client communications and JIRA escalations through resolution; provide additional support for high-value, multi-partner advertisers.
CS Enablement & Knowledge Sharing
- Serve as the primary knowledge resource for CS on measurement and ad ops by creating playbooks, training materials, and running 1:1s to build team autonomy.
PMP Ownership
- Take over management of PMP optimization responsibilities.
- Ensure deal health, pacing, and performance; proactively surface issues and build tooling to expedite increases in usage.
AI & Automation
- Own Attain’s CS AI tooling and champion automation adoption by identifying manual workflows and partnering with Product to build tooling that eliminates or accelerates resolution.
Cross-Functional Collaboration
- Build strong relationships across CS, Sales, and Product/Engineering; serve as the CS-side SME in client conversations and design scalable processes with leadership.
- Directly manage and develop the offshore Ad Ops team (4 team members) by running weekly syncs, setting priorities, QA-ing output, and driving accountability.
Preferred Qualifications
- 4+ years in ad operations, programmatic, or digital media execution as the technical owner of campaigns or ad operations, including senior IC or manager experience.
- Deep technical fluency—equally comfortable talking a client through a discrepancy report or advising on implementation strategy across DSPs, SSPs, PMPs, and ad servers.
- Direct experience troubleshooting pixel/tag issues using browser dev tools, Charles, or similar; familiarity with HTML, JavaScript, and server-side or API-based integrations a plus.
- Experience managing or working with offshore resources.
- Clear communicator—can translate technical issues into plain language for CS, sellers, and clients, and write clear instructions for Product and Engineering.
- Process-oriented: builds systems, not just solves one-off problems.
- Prior experience in a measurement, data, or ad tech company in a technical function required.
Skills
Ad OperationsProgrammatic AdvertisingDspPMPPixel/Tag ImplementationHTMLJavaScriptJiraAI ToolsAutomation
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