Account Manager, Healthcare
Own and grow a portfolio of healthcare accounts (health systems, hospitals, payers) by driving retention, expansion, and executive relationships. Requires 5-10 years of healthcare SaaS or tech account management experience.
Responsibilities
- Own a portfolio of active Healthcare accounts—serving as the primary point of contact and strategic advisor for health systems, hospitals, payers, and public healthcare agencies
- Drive retention and growth by developing and executing account plans that identify ways to deepen value creation for our customers and support their end users
- Build and maintain strong executive-level relationships with CIOs, CTOs, CISOs, CMIOs, digital transformation leaders, and IT stakeholders
- Lead business reviews (QBRs/EBRs) that connect ID.me’s solutions to customer goals, demonstrate measurable value, and surface new use cases
- Collaborate cross-functionally with Sales, Product, Onboarding, Value Management Office, Legal, and Solutions Consulting to ensure seamless onboarding, go-live execution, and ongoing value realization
- Partner with the Channels and Alliances team to leverage strategic partnerships that enhance customer outcomes
- Identify, qualify, drive, and close growth opportunities (upsells, cross-sells, and add-on use cases) within the existing customer base
- Serve as the voice of the customer internally—capturing market feedback, surfacing product gaps, and contributing strategic insights to ID.me’s broader healthcare roadmap
- Monitor account health, flag risks early, and proactively drive renewal and retention strategies
Ideal Qualifications
- 5–10 years of experience in account management, customer success, or enterprise sales within healthcare technology or SaaS organizations
- Demonstrated success managing and growing complex, multi-stakeholder enterprise accounts within health systems, hospitals, or payers
- Proven track record of driving retention, expansion, and renewal in a quota-carrying account management role
- Experience building executive-level relationships with IT and clinical leadership (CIO, CTO, CISO, CMIO, VP IT, Digital Transformation)
- Strong understanding of healthcare IT environments, including EMR ecosystems (e.g. Epic, Oracle, eCW, Meditech), patient portals, digital front doors, and interoperability initiatives
- Familiarity with federal and state healthcare programs and regulatory frameworks impacting identity, privacy, and access
- Experience leveraging AI tools to drive account management activities efficiently
- Experience working in or selling identity and access management (IAM), cybersecurity, authentication, or fraud prevention solutions is a strong plus
- Ability to navigate regulated markets and complex procurement and renewal processes
- Experience working in high-growth or venture-backed technology companies
- Entrepreneurial mindset with strong ownership, initiative, and resilience
- Excellent written and verbal communication skills with the ability to engage and influence executive audiences
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