Account Manager
Manages portfolio of Risk partners in SaaS self-storage, driving retention, adoption, and growth through relationship building, risk mitigation, and usage analysis. Requires 3-5 years in client success or account management, CRM tools experience, and bachelor's degree preferred.
What You’ll Do
- Build and maintain strong, long-term relationships with assigned partners
- Proactively identify, forecast, and manage account risk, including the development and execution of mitigation strategies
- Clearly communicate partner needs and risk mitigation requirements across internal teams
- Maintain a deep understanding of customers’ businesses, market dynamics, and competitive landscape, and surface meaningful insights to leadership
- Identify growth opportunities by analyzing product usage, performance trends, and partner needs
- Escalate at-risk accounts as needed and execute retention strategies to reinforce satisfaction and loyalty
- Lead and coordinate client conversations to drive adoption, performance, retention, and upsell opportunities
- Collaborate cross-functionally to ensure timely resolution of escalated issues and a seamless partner experience
- Leverage CRM and Client Success tools to track engagement, account health, and retention metrics
What You’ll Bring
- 3-5 years of experience in Client Success, Account Management, or a related role within SaaS or the self-storage industry
- Experience with consultative selling and identifying upsell and cross-sell opportunities
- Strong relationship management skills with a proactive, partner-first mindset
- Hands-on experience with Client Success platforms and CRM tools (e.g., Vitally, Gong)
- Highly organized, detail-oriented, and operationally disciplined
- Strong problem-solving skills with the ability to assess risk and develop proactive solutions
- Self-motivated with the ability to operate effectively in a fast-paced environment
- Adaptability to changing priorities, processes, and business needs
- Bachelor’s degree preferred
- Willingness to travel to client sites and industry events as needed
- Property & Casualty license, or willingness to obtain one
Key Account Manager
Manage a portfolio of 150-200 high-value accounts, driving retention, growth through upsell/cross-sell, and client satisfaction. Requires 3+ years in key account management or sales, preferably in SaaS or transportation/logistics.
National Account Manager - TSB/TSD
The National Account Manager will drive revenue growth for Sangoma Cloud products and services through Technology Solutions Brokers. This role involves recruiting and onboarding new partners, expanding existing relationships, and supporting sales opportunities.
Growth Manager I/II (Account Manager), Boston
Growth Manager responsible for acquiring new parking supply from major partners, optimizing existing locations, and driving revenue through relationship building, client consultation, and upselling. Acts as a strategic advisor and mentor to junior sales roles.
Customer Success, Account Manager - MakeMusic
Manages high-volume customer accounts post-sales, driving renewals, expansions, and adoption through one-to-many digital strategies and personalized outreach. Requires 2-4 years in EdTech customer success, Hubspot proficiency, and strong communication skills.
Account Manager - High School
Manages sales cycles for Hudl's sports video analysis software targeting US high schools, closing deals face-to-face, via phone, and demos while collaborating with coaches and athletic directors. Requires 2+ years B2B sales experience and territory management in a hybrid Nebraska-based role.