Key Account Manager
Manage a portfolio of 150-200 high-value accounts, driving retention, growth through upsell/cross-sell, and client satisfaction. Requires 3+ years in key account management or sales, preferably in SaaS or transportation/logistics.
Account Portfolio Management
- Manage a designated portfolio of 150 to 200 high-value accounts.
- Achieve targets for account retention and identify and execute growth opportunities (upsell/cross-sell).
- Proactively monitor and report on key account performance metrics, ensuring client satisfaction and achieving revenue targets.
- Serve as the primary point of contact for resolving customer issues related to billing, contracts, and service adjustments (e.g., invoice questions, downgrades, cancellations).
- Act as a strategic consultant to customers, leveraging in-depth market knowledge of the full truckload marketplace to prescribe complex, multi-product SaaS and data solutions that address their most pressing operational and financial challenges.
- Partner with Product, Marketing, Legal, and Finance teams to secure resources, negotiate favorable national contracts, and champion customer needs, ensuring a superior end-to-end customer experience.
- Utilize and maintain Salesforce as the system of record for all account intelligence, pipeline management, and strategic initiatives, ensuring a high level of data integrity and sales process rigor.
Skills and Experience
- Bachelor's Degree is required.
- Minimum of 3+ years of professional experience in Key Account Management, Sales, or a related commercial role.
- 3+ years of experience in transportation/logistics or within the SaaS (Software as a Service) industry serving the transportation sector is required.
- Demonstrated ability to manage a large portfolio of accounts while achieving retention and growth targets.
- Exceptional skills in building and maintaining strong client relationships, including C-suite and primary decision-makers.
- Strong analytical skills for reviewing product usage, adoption data, and key performance indicators (KPIs).
- Proficiency with CRM software (e.g., Salesforce) and experience tracking deal stages, forecasts, and renewal activities.
- Excellent communication, presentation, and negotiation skills.
Compensation and Benefits
- Medical, Dental, Vision, Life, and AD&D insurance
- Parental Leave
- Flexible Time Off (FTO) program
- An additional 10 holidays of paid time off per calendar year
- 401k matching (immediately vested)
- Employee Stock Purchase Plan
- Short- and Long-term disability sick leave
- Flexible Spending Accounts
- Health Savings Accounts
- Employee Assistance Program
- Additional programs - Employee Referral, Internal Recognition, and Wellness
- Free TriMet transit pass (Beaverton Office)
- Competitive salary and benefits package
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