National Account Manager - TSB/TSD

National Account Manager – Technology Solutions Broker / Distributors

At Sangoma, we power the future of business communications. Our cloud-based solutions help businesses connect through UCaaS, CCaaS, voice, video, messaging, SIP, managed connectivity, and AI-enabled customer experience technologies. We are a channel-first organization focused on helping partners grow recurring revenue while delivering reliable and scalable communications solutions to customers worldwide. We are looking for a motivated, strategic, and relationship-driven National Account Manager to grow and support our Technology Solutions Broker/ Distributors and agent partner ecosystem.

The National Account Manager is responsible for driving revenue growth for Sangoma Cloud products and services through the Technology Solutions Broker channel program.

This role will focus on:

• Recruiting and onboarding new partners
• Expanding existing partner relationships
• Supporting sales opportunities
• Driving recurring revenue growth
• Enabling partner success through training, sales support, and strategic collaboration

The ideal candidate understands the telecom and cloud communications landscape and has experience working with agents, brokers, MSPs, VARs, or channel partners within UCaaS, CCaaS, VoIP, SIP, or cloud technologies.

This is a highly visible, revenue-generating role with growth potential.

Your Background:

• Develop and execute strategic sales and marketing plans to drive partner revenue growth
• Recruit, onboard, and activate new Technology Solutions Brokers, Master Agents, VARs, MSPs, and telecom partners
• Build strong relationships with partner principals, channel managers, sales teams, and technical stakeholders
• Identify and develop new sales opportunities within the partner ecosystem
• Assist partners in closing business through joint sales calls, pricing support, proposals, and opportunity management
• Deliver product demonstrations, presentations, and partner enablement sessions virtually and onsite
• Educate partners on Sangoma products, programs, tools, promotions, and sales resources
• Conduct partner sales training and ongoing enablement activities
• Maintain accurate forecasting, pipeline management, and activity tracking in Salesforce CRM
• Collaborate with internal sales engineering, marketing, operations, and support teams to maximize partner success
• Meet and exceed monthly, quarterly, and annual sales quotas
• Attend industry events, partner meetings, and conferences as needed
• Additional duties and projects as assigned

Requirements

Required Experience

• 5+ years of successful sales experience in UCaaS, CCaaS, VoIP, SIP, telecom, cloud communications, IT networking, or channel/carrier sales within a channel agent environment, including experience working with Technology Solutions Brokers (TSBs), with a proven ability to build partner relationships, manage complex sales cycles, drive recurring revenue growth, and exceed quota in a competitive technology market.
• Proven track record of exceeding sales quotas and growing recurring revenue
• Strong understanding of unified communications and cloud technologies
• Experience managing partner relationships and complex sales cycles
• Excellent written, verbal, presentation, and negotiation skills
• Ability to work independently in a fast-paced environment
• Strong organizational and pipeline management skills
• Ability to travel as needed for partner meetings, events, customer engagements, and industry conferences

Technical Skills

• Salesforce CRM or similar CRM platform experience preferred
• Microsoft Office proficiency including Outlook, Word, Excel, and PowerPoint
• Understanding of networking fundamentals, SIP, cloud telephony, and telecom solutions

Preferred Qualifications

• Existing relationships within the TSD community
• Experience with UCaaS/CCaaS or contact center solutions
• Experience selling AI-enabled communications or CX technologies
• Carrier or service provider sales background
• Microsoft Teams voice integration knowledge

Benefits

• Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
• Matching 401K program - 100% match on 4%.
• Employee Stock Purchase Plan after one year of service.
• Flexible Time Off & Company Holidays
• Entrepreneurial work environment partnered with high growth career opportunities
• We value transparency and fairness in our compensation practices. For this role, we offer a salary range $60 to $100K based on location, commensurate with experience, qualifications, and location.