Commercial Account Manager

Background

Own and accelerate adoption, retention, and growth of commercial customers as the primary post-sale commercial contact. Act as a trusted advisor to build partnerships, drive usage, renewals, and expansions, with success measured by retention and net revenue retention.

Key Responsibilities

• Manage full customer lifecycle post-signature for commercial customers, ensuring high retention.
• Develop rolling forecasts and meet/exceed renewal and net retention targets.
• Proactively identify and mitigate churn risks via customer health and usage monitoring.
• Uncover and execute expansion opportunities by aligning customer needs with products.
• Build relationships with stakeholders from technical users to economic buyers.
• Synthesize customer feedback to inform product roadmap, collaborating with Product and Engineering.
• Partner with Sales, GTM Engineering, and RevOps for seamless customer journey.
• Lead commercial negotiations, renewals, quoting, and procurement.

What We're Looking For

• 5+ years in quota-carrying, customer-facing role (Account Management, Customer Success, Renewals) in B2B SaaS.
• Proven track record exceeding retention/expansion quotas (GRR, NRR).
• Strong commercial acumen and negotiation skills for complex renewals.
• Technical aptitude to articulate complex products; familiarity with AI/LLM stack a plus.
• Exceptional communication and presentation skills.
• Empathy for customer objectives.
• Proficiency with CRM (e.g., Salesforce).
• Ability to operate autonomously in fast-paced environment.

Preferred

• Experience at high-growth, developer-first, or AI/ML infrastructure company.
• Managing renewals in consumption/usage-based pricing.