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OnebriefOnebriefWashington, DC

Partner Engagement Manager

Own customer relationships at senior military commands, drive product adoption and renewals, and serve as the voice of the user to the product team. Requires TS/SCI clearance and deep experience in military headquarters operations.

150k – 180k
On-siteAccount Management

About the role

Responsibilities

  • Own the entire customer relationship, from users to senior officials
  • Rapidly expand product usage making Onebrief an indispensable part of daily workflows
  • Win the renewal and expansion, so that your customer(s) keep buying Onebrief each year
  • Clearly communicate user needs to the product team
  • Maintain a high product proficiency, and excite the customer about each product improvement
  • Instill the Onebrief brand image
  • Enable our expansion to adjacent organizations
  • Lead or support exercises
  • Use your observations of our users to recommend product improvements
  • Provide face-to-face and remote customer support
  • Develop an understanding of customer social dynamics in order to support renewals and future sales
  • When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team

Requirements

  • Top Secret clearance with eligibility for SCI and ability to access DOD facilities and installations
  • Experience in planning or policy analysis, ideally within a military context
  • Experience in senior military commands (e.g., theater service component or higher, Department or Service, OSD)
  • Familiarity and experience with defense policy management
  • Awareness of protocols for software deployment on classified networks
  • Ability to expand business presence to adjacent organizations, with emphasis on software or technology solutions
  • Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams
  • Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters
  • Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes
  • Willingness to work onsite regularly with occasional travel as required

Nice-to-Haves

  • Advanced military planning education (e.g., SAMS, SAW, BSAP, Command and Staff)

Skills

Top Secret ClearanceSci EligibilityMilitary PlanningPolicy AnalysisDefense Policy ManagementCustomer SupportClassified NetworksSoftware DeploymentTechnical TroubleshootingGovernment Navigation

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