Builds AI tools, integrations, and monitoring systems to enhance customer experience by enabling faster issue resolution for AI agents and support teams. Requires 5+ years full stack experience with Python, TypeScript/JS, SQL, and AI systems.
Salary not listed
On-site5+ YOEFullstack Engineering
About the role
Responsibilities
Create integrations, AI tools, and MCP servers for AI agents to access tools securely and ensure world-class customer experience.
Design and develop AI systems and tools to find and fix customer issues.
Develop monitoring systems and dashboards to track AI performance and surface customer issue insights.
Identify automation opportunities in support team's troubleshooting flows.
Collaborate with Software, Hardware, ML, and Operations teams to reduce issue resolution time and prevent recurrence.
Requirements
5+ years of full stack engineering experience (Python, TypeScript/JavaScript, SQL).
Strong ability to work independently and unblock yourself.
Experience building tools, integrations, or automation systems using AI and with AI.
Strong product and UX sense.
Ability to leverage AI coding assistants (Claude, Devin).
Strong debugging skills for complex issues.
Excellent communication across teams.
Comfort with ambiguity in fast-moving environments.
Nice-to-Haves
Experience with customer support, SRE, or building chatbots.
Experience writing and implementing post-mortems (or COEs).
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