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EightsleepEightsleepSan Francisco, CA

Full Stack Engineer - Customer Experience

Builds AI tools, integrations, and monitoring systems to enhance customer experience by enabling faster issue resolution for AI agents and support teams. Requires 5+ years full stack experience with Python, TypeScript/JS, SQL, and AI systems.

Salary not listed
On-site5+ YOEFullstack Engineering

About the role

Responsibilities

  • Create integrations, AI tools, and MCP servers for AI agents to access tools securely and ensure world-class customer experience.
  • Design and develop AI systems and tools to find and fix customer issues.
  • Develop monitoring systems and dashboards to track AI performance and surface customer issue insights.
  • Identify automation opportunities in support team's troubleshooting flows.
  • Collaborate with Software, Hardware, ML, and Operations teams to reduce issue resolution time and prevent recurrence.

Requirements

  • 5+ years of full stack engineering experience (Python, TypeScript/JavaScript, SQL).
  • Strong ability to work independently and unblock yourself.
  • Experience building tools, integrations, or automation systems using AI and with AI.
  • Strong product and UX sense.
  • Ability to leverage AI coding assistants (Claude, Devin).
  • Strong debugging skills for complex issues.
  • Excellent communication across teams.
  • Comfort with ambiguity in fast-moving environments.

Nice-to-Haves

  • Experience with customer support, SRE, or building chatbots.
  • Experience writing and implementing post-mortems (or COEs).

Skills

PythonTypeScriptJavaScriptSQLAIClaudeDevinIntegrationsMonitoringDashboards
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