Deployment Engineer partnering with enterprise customers to identify AI use cases, architect custom solutions using Writer's platform and LLMs, drive implementation, and influence product roadmap. Requires 5+ years technical SaaS experience including 3+ years in solutions architecture or consulting, Python fluency, and strong communication skills.
132k – 166k/yr
Hybrid5+ YOESolutions Architecture
About the role
What you'll do
Partner deeply with enterprise customers to identify strategic AI use cases, validating technical feasibility and owning the end-to-end implementation of tailored solutions.
Architect and deliver custom applications, templates, and integrations leveraging WRITER's platform, APIs, and Knowledge Graph capabilities to solve complex business challenges.
Translate intricate technical concepts and platform capabilities into clear, prescriptive solution recommendations, guiding customers through the generative AI landscape.
Collaborate relentlessly with internal Product and Engineering teams, providing crucial customer feedback that directly influences our product roadmap and drives continuous innovation.
Drive down customer time-to-value by developing scalable processes, robust documentation, and efficient workflows for technical integrations.
Champion the successful adoption and expansion of WRITER's AI solutions within customer accounts, ensuring maximum impact and return on investment.
What you need
Over 5 years of hands-on experience in technical SaaS roles, with at least 3 years specifically in solutions architecture, technical consulting, or technical account management.
Deep technical fluency in Python and extensive experience leveraging APIs, especially in designing sophisticated prompts and understanding linguistic principles for AI applications.
Proven track record of architecting and delivering complex technical solutions for Fortune 500 enterprises in a fast-paced, high-growth B2B SaaS environment.
Exceptional communication and executive presence, capable of simplifying complex AI concepts for diverse audiences, from technical teams to C-suite leadership.
A true builder's mindset with a passion for emerging technologies, always eager to experiment, learn, and iterate in the rapidly evolving world of generative AI.
A relentless drive to Connect with customers and internal teams, Challenge the status quo with innovative solutions, and Own the successful outcomes for our most strategic accounts.
Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays.
Medical, dental, and vision coverage for you and your family.
Paid parental leave for all parents (16 weeks).
Fertility and family planning support.
Early-detection cancer testing through Galleri.
Flexible spending account and dependent FSA options.
Health savings account for eligible plans with company contribution.
Annual work-life stipends for: Wellness stipend for gym, massage/chiropractor, personal training, etc.; Learning and development stipend.
Company-wide off-sites and team off-sites.
Competitive compensation, company stock options and 401k.
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