Product Operations Manager

What You’ll Do

• Scope Customer Solutions: Partner with GTM and customers during the pre-sales process to scope complex AI data projects. Define technical requirements, design solutions, and identify opportunities for product improvements or customization.
• Build annotation workflows: Own and expand Mercor's library of annotation interface templates, enabling teams to launch new customer workflows quickly while encoding operational best practices.
• Lead customer implementations: Program manage enterprise implementations, including integrations with customer data systems. Coordinate across Product, Engineering, GTM, and customer stakeholders to ensure successful launches.
• Configure the platform: Configure Mercor's annotation tooling to support each customer's workflow and deliver high-quality human data at scale.
• Shape the product: Identify recurring customer needs and translate them into product requirements. Own the roadmap for customer integrations and partner with Engineering to expand platform capabilities.

Scopes Available

This is a general listing for all levels and product areas at Mercor. Candidates will be matched at a later stage to one of the following groups.

• Customer Product Operations: work directly with AI researchers at leading labs and internal GTM leads to formulate and execute account growth plans and technical project delivery.
• Engineering Product Operations: work across Mercor’s platform engineering and product groups to ensure operational efficiency.

What We’re Looking For

• Experience: 2+ years in Product Operations, Product Management, Technical Program Management, Solutions Engineering, Implementation Consulting, or a similar technical, customer-facing role.
• Technical Fluency: Familiar with coding agents. Comfortable using SQL without agent assistance as well.
• Ownership: Thrive in ambiguous environments and take ownership from problem definition through execution. Customer-focused with excellent written and verbal communication.
• Systems Thinking: Strong project management and cross-functional communication skills. Passion for building repeatable systems rather than one-off solutions.

Benefits

• Bi-annual performance bonus structure
• Generous equity grant vested over 4 years
• Up to $15k Relocation bonus
• $10K housing bonus (if you live within 0.5 miles of our office)
• $1.5K monthly stipend for meals
• Free Equinox membership
• $200 monthly laundry reimbursement
• $200 monthly personal wellness reimbursement
• Health, Dental, Vision insurance