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InstacartInstacartAllentown, PA

On-the-Ground Specialist - Caper Deployments

The On-the-Ground Specialist supports Caper Cart deployments for Instacart, ensuring successful in-store execution, launch, and post-launch support. This role involves testing carts, assisting store teams and customers, reinforcing training, and maintaining operational excellence.

83k – 96k
On-siteEntry levelBusiness Operations

About the role

About the Job

In-Store Execution Support

  • Support end-to-end testing of Caper Carts to ensure full functionality ahead of launch
  • Assist with cart setup, staging, and validation to ensure readiness for customer use
  • Execute key in-store tasks aligned to deployment timelines and checklists

Launch & Post-Launch Support

  • Provide on-site support during launch to troubleshoot issues in real time
  • Assist customers and store teams with Caper Cart usage as needed
  • Reinforce best practices to drive early adoption and smooth customer experience

Training Reinforcement

  • Support Implementation team by reinforcing training with store associates
  • Help ensure store teams are confident in core workflows (checkout flow, cart usage, troubleshooting basics)
  • Assist with “train-the-trainer” execution where applicable

Operational Excellence

  • Maintain cart readiness, including charging, cleanliness, and proper placement
  • Identify and escalate issues related to hardware, software, or store operations
  • Provide feedback to Implementation and Operations teams on store performance and opportunities for improvement

Cross-Functional Collaboration

  • Partner with Implementation Managers and Ops Leads to execute deployment plans
  • Support communication between store teams and internal stakeholders during launch, including across multiple deployment locations as needed.
  • Adapt to evolving deployment strategies and support continuous improvement efforts

About You

Minimum Qualifications

  • You are hands-on, detail-oriented, and thrive in fast-paced environments
  • You are comfortable working independently while staying aligned with a broader team
  • You enjoy working directly with store teams and customers to solve problems
  • You take ownership of your work and contribute to successful, high-quality launches
  • Experience in retail, field operations, or customer-facing roles
  • Strong communication and problem-solving skills
  • Ability to work independently in a fast-paced, in-store environment
  • Comfortable with light technical troubleshooting and learning new tools
  • Ability to travel in-market (within 2.5 hours) regularly
  • Flexibility to travel out-of market (within U.S.) up to 40% of the time

Preferred Qualifications

  • Experience supporting retail technology or in-store deployments
  • Familiarity with training or onboarding store teams
  • Prior experience in contractor or field-based roles

Hourly Rate - $40-$46/hour

Skills

Technical TroubleshootingRetail OperationsCustomer ServiceCommunication SkillsProblem SolvingField Operations
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