The On-the-Ground Specialist supports Caper Cart deployments for Instacart, ensuring successful in-store execution, launch, and post-launch support. This role involves testing carts, assisting store teams and customers, reinforcing training, and maintaining operational excellence.
83k – 96k
On-siteEntry levelBusiness Operations
About the role
About the Job
In-Store Execution Support
Support end-to-end testing of Caper Carts to ensure full functionality ahead of launch
Assist with cart setup, staging, and validation to ensure readiness for customer use
Execute key in-store tasks aligned to deployment timelines and checklists
Launch & Post-Launch Support
Provide on-site support during launch to troubleshoot issues in real time
Assist customers and store teams with Caper Cart usage as needed
Reinforce best practices to drive early adoption and smooth customer experience
Training Reinforcement
Support Implementation team by reinforcing training with store associates
Help ensure store teams are confident in core workflows (checkout flow, cart usage, troubleshooting basics)
Assist with “train-the-trainer” execution where applicable
Operational Excellence
Maintain cart readiness, including charging, cleanliness, and proper placement
Identify and escalate issues related to hardware, software, or store operations
Provide feedback to Implementation and Operations teams on store performance and opportunities for improvement
Cross-Functional Collaboration
Partner with Implementation Managers and Ops Leads to execute deployment plans
Support communication between store teams and internal stakeholders during launch, including across multiple deployment locations as needed.
Adapt to evolving deployment strategies and support continuous improvement efforts
About You
Minimum Qualifications
You are hands-on, detail-oriented, and thrive in fast-paced environments
You are comfortable working independently while staying aligned with a broader team
You enjoy working directly with store teams and customers to solve problems
You take ownership of your work and contribute to successful, high-quality launches
Experience in retail, field operations, or customer-facing roles
Strong communication and problem-solving skills
Ability to work independently in a fast-paced, in-store environment
Comfortable with light technical troubleshooting and learning new tools
Ability to travel in-market (within 2.5 hours) regularly
Flexibility to travel out-of market (within U.S.) up to 40% of the time
Preferred Qualifications
Experience supporting retail technology or in-store deployments
Familiarity with training or onboarding store teams
Prior experience in contractor or field-based roles
Senior Business Operations & Strategy Analyst at MongoDB. Own strategic initiatives, develop executive business cases for product/infrastructure decisions, manage hyperscaler partnerships (AWS, Google, Azure), and build financial analyses with cross-functional teams. Requires 2-5 years strategy/ops experience, strong analytical and communication skills.
83k – 162k
Hybrid2+ YOEBusiness Operations
Business Operations & Strategy Associate
MongoDBNew York, NY
Senior Business Operations & Strategy Analyst partnering with finance, product, and C-suite on high-impact initiatives including strategic planning, business cases for new products, hyperscaler negotiations (AWS, Google, Azure), and gross margin forecasting. Requires 2-5 years strategy/ops experience, strong analytical and executive communication skills.
83k – 162k
Hybrid2+ YOEBusiness Operations
Technical Operations Associate
CommureMountain View, CA
Build internal tools and AI-powered automations for the Infrastructure team using Retool, Vercel, and Cursor. Requires 3-5 years building production internal tools with SQL, APIs, and LLM integration.
85k – 120k
On-site3+ YOEBusiness Operations
Early Career People Projects
NotionSan Francisco, CA
Early-career role supporting People leadership on high-impact initiatives including Employer Brand, Internal Mobility, and Global Onboarding. Drive projects from idea to execution while shaping culture and enabling employee experience at scale.
85k – 120k
HybridEntry levelBusiness Operations
Operations Coordinator
AlembicSan Francisco, CA
Operations Coordinator leading office expansion from 50 to 150 capacity, managing vendors, events, SaaS audits, and day-to-day facilities/IT support at a Series B Causal AI company. Requires 2-4 years operations experience, strong project management, and on-site presence in San Francisco.