UX Researcher

What you'll do

• End-to-end research: Design and execute quant + qual research across the product lifecycle: interviews, usability studies, surveys, journey mapping, and behavior analysis. You know when to run an interview, when to run a survey, and when the answer is already in the data.
• Design and manage longitudinal research programs, including survey design, CSAT or NPS measurement, and ongoing feedback loops.
• Comfortable with product analytics and data tools. You can build and interpret dashboards, define metrics, and work with quantitative data to complement qualitative insight.
• Distill complex research into clear, actionable narratives for product, policy, and leadership.
• Develop deep empathy for traders of all skill levels, institutions, and developers, understanding their workflows, motivations, and pain points across the lifecycle.

What we're looking for

• Experience: 5+ years doing UX research in industry.
• Speed in execution: You excel at prioritizing research in fast-moving 0→1 environments and are comfortable navigating ambiguity, taking initiative, and knowing when to be scrappy vs. when to go deep.
• Research craft: You know the right methodological approach for the question at hand, and you’re an expert in both qualitative and quantitative methods.
• Data fluency: You excel at using behavioral and business data to sharpen research questions, interpret results, and connect insights to measurable outcomes. Triangulating across data sources is a standard part of the work you deliver.
• Actively incorporates AI tools into your research workflow; using them to synthesize qualitative data at scale, surface patterns across large interview sets, accelerate analysis, and ask sharper questions faster.
• Care deeply about users: You are energized by talking to customers regularly and believe that understanding people is the highest-leverage thing a product team can invest in.
• Ownership mindset: You take initiative in a self-directed environment, proactively identify what needs to be known, and drive research programs forward without waiting to be asked.