Account Manager - Enterprise, Growth & Retention (Core)

What you'll do

• Proactively engage customers in your book via key lifecycle events: “go live”, benefits renewal, executive business reviews, contract renewal, etc.
• Field customer requests and lead initiatives in your book to meet company objectives for customer adoption, retention, and revenue growth.
• Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based selling approach.
• Navigate a sales process by building relationships with multiple stakeholders through remote meetings.
• Negotiate and coordinate customer procurement and contract execution.
• Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to quarterly targets.
• Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting.
• Partner with your Technical Account Manager to devise account plans, long-term goals, and client strategies; and with cross-functional teams to ensure customer success and secure long-term commitments.

What you will need

• 4+ years of SaaS experience in account management, sales, or quota-carrying customer success.
• Track record of consistently meeting and exceeding quota via new product sales and upgrades (license expansion sales are not likely relevant).
• Competitive and creative drive to win over customers and think outside the box to get a deal done.
• Demonstrated ability to run a sales discovery and demo meeting and run a structured sales process.
• Proven success building and maintaining long-term commercial relationships (experience managing multi-year renewals).
• Highly effective communicator with good people instincts – able to build trust and work well with a diverse group inside and outside the company.
• Highly organized, self-motivated, and detail-oriented; great follow-through on projects/tasks big and small.
• High integrity; enthusiastic about building a great company for the long term.

Compensation

• Office/Hybrid (New York, San Francisco): $220,000/year OTE (60/40 commission split for base/variable pay).
• Office/Hybrid (Austin, Seattle, Chicago): $210,000/year OTE (60/40 commission split for base/variable pay).
• Commission is not guaranteed.
• This role will receive a competitive compensation package including benefits + equity.