Founding Enterprise Account Manager
Founding Enterprise Account Manager to own and grow 10-15 strategic high-ACV accounts at a dev-tools startup. Build the AM function from scratch with focus on deployment, expansion, and retention.
About the job
What you’ll do
- Report to the VP of Sales; own a portfolio of 10–15 strategic accounts (high ACV, underdeployed, or competitively exposed)
- Get Salesforce, HubSpot, and Fireflies to full deployment. Navigate internal politics, unblock engineering teams, make the integration ship.
- Build a 90-day churn early warning system from scratch. Own the signals, the cadences, the process
- Stay close enough to accounts to catch competitive threats before they become decisions
- Turn top account usage patterns into a replicable playbook for other strategic accounts
- Cross-sell new features and products as a natural extension of the relationship, not a separate motion
- Partner with AEs on account handoffs and build the knowledge-transfer process that makes them work
- Identify patterns across accounts and feed them back into messaging, product, and sales strategy
What we’re looking for
- 4–7 years in a technical, customer-facing role. SE → AM, CSM → AM, or equivalent at a dev-tools or API company
- Commercial ownership: you’ve had a renewal quota, expansion target, or NRR goal
- Technical credibility with engineering buyers: You can hold your own on APIs, webhooks, and data pipelines without the SE bailing you out
- A specific story about an account you saved before it flagged at-risk
- Experience driving adoption inside complex orgs: navigating the gap between the buyer who signed and the team that deploys
- Experience working at a startup with fewer than 50 people
- At least 2+ years of tenure at one company, not a series of short stints
- Strong judgment and adaptability; comfortable building without a playbook
Why you should join
- You want to be the first AM and own the entire motion. No inherited playbook, no inherited accounts list.
- You love building from scratch and having real ownership over outcomes.
- You’re energized by being in the room, whiteboards, quick huddles, and all.
- You’re looking for a massive growth opportunity in a greenfield market.
- You’re genuinely curious about how engineering teams build, and you want to help them succeed.
Why you shouldn’t join
- You need a defined playbook to operate. None exists here yet.
- You’re not ready for the occasional 60-hour week when a strategic account needs you.
- You need something predictable. We’re growing fast, but we’re still early-stage.
- You’re not excited about working with engineers. Our buyers are technical and you won’t earn their trust without genuine curiosity.
Benefits
- 100% covered health, dental, and vision
- Breakfast, lunch, and dinner covered
- Ubers/Waymos to and from office covered
- Unlimited PTO
- Relocation assistance if not already in SF
- Computer and workspace stipend
Skills
Account Management, Customer Success, Sales Engineering, API Integrations, Webhook Management, Data Pipelines, Renewal Quota Management, Expansion Revenue, Nrr Tracking, Churn Prevention
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