Strategic Engagement Manager

What You'll Do

• Own end-to-end enterprise implementations – From signed contract to platform go-live for legal and marketing teams
• Conduct stakeholder mapping – Identify executive sponsors, power users, blockers, and champions within each customer org
• Build and manage implementation project plans – Milestones, owners, and weekly status cadence
• Scope and sequence deployment – Determine rollout order across departments, geographies, and use cases
• Coordinate technical integration – SSO, data flow configuration, API setup, and security review with customer IT teams
• Navigate organizational dynamics – Manage competing priorities between stakeholders to unblock implementation milestones and maintain project momentum
• Create implementation-specific documentation – Configuration docs, initial training materials, and runbooks to support rollout
• Facilitate warm handoff to CSM – Full context transfer package as implementation completes
• Maintain the implementation playbook – Document repeatable patterns, common blockers, and solutions
• Collaborate cross-functionally – Partner with Customer Success Manager and Account Executive to deliver successful enterprise outcomes

Who You Are

• A natural project manager – you bring structure to ambiguity and keep complex workstreams on track
• Executive-ready; you're comfortable presenting to VPs, GCs, and C-level stakeholders
• Technically fluent – you can discuss SSO, APIs, data flows, and security with customer IT teams
• Detail-oriented and organized; stakeholder maps, Gantt charts, and RACI matrices are second nature
• Empathetic and customer-first; you build trust with every interaction
• Excited to define and own a critical function at a high-growth company

Requirements

• 3–5 years in management consulting, enterprise SaaS implementation, or customer-facing project management
• Experience managing complex multi-stakeholder projects with 4–6 month timelines
• Strong organizational skills: stakeholder mapping, project plans, RACI matrices, status reporting
• Technical fluency: comfortable discussing SSO, APIs, data flows, and security
• Based in NYC or the Bay Area and willing to come into the office 3 days a week
• Willingness to travel to see customers in person (approximately 10-20%)

Benefits

• Competitive salary and equity package
• Fully paid medical, dental, and vision insurance
• Free access to OneMedical
• Short and long-term disability insurance
• Company-paid life insurance
• Company-sponsored 401k
• Unlimited PTO (with mandatory 15 days off)
• Financial support for work-adjacent learning opportunities