Operations Outreach Specialist
Handles end-to-end manual outreach for employment and income verifications by contacting HR and payroll providers via phone and email. Requires 1+ years in customer-facing roles, strong communication, and ability to manage high-volume tasks in a fast-paced environment.
About the job
What you’ll do
- Own the end-to-end manual outreach process to fulfill employment and income verifications, ensuring fast and accurate product delivery
- Make outbound phone calls and send written communication to HR and payroll contacts to gather required information in a timely manner
- Conduct discovery and validation work to identify accurate employer contacts, ensuring data integrity and preventing fraudulent or incomplete verifications
- Manage a high volume of outreach activity with new claims and follow ups daily while maintaining top-tier accuracy and documentation
- Navigate internal systems and workflows to complete and submit verifications within defined SLAs
- Collaborate cross-functionally with Customer Support, Quality, and other teams to escalate complex issues and contribute to process improvement
What you bring
- 1+ year of experience in outreach, contact center, sales, fulfillment, or other customer-facing roles; startup or high-growth environments preferred
- Exceptional verbal and written communication skills, with a proven ability to persuade and problem-solve via phone and email
- Strong time management and organizational skills with an ability to juggle multiple priorities in a fast-paced environment
- Self-starter mindset with a drive to hit productivity and fulfillment goals
- Deep sense of ownership over customer and revenue-impacting work, and a commitment to data security, confidentiality, and compliance in every interaction
- An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.
What you’ll get
- Competitive cash and equity compensation and opportunity for advancement
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- Monthly wellness stipend
Skills
Outbound Calling, Email Communication, Data Validation, Hr Outreach, Payroll Verification, Internal Workflows, Sla Management, Cross-Functional Collaboration, Time Management, Customer-Facing Communication
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