Tasker Operations Manager
Manages Tasker operations across assigned metropolitan areas by improving supply health, revenue, activation, retention, and community engagement. Requires four or more years of relevant experience, bilingual English and Spanish fluency, strong data skills, and a bachelor’s degree or equivalent experience.
About the job
Responsibilities
- Drive invoices and revenue by analyzing supply data and improving supply health, booking conversion, and Tasker quality across activation, billing, retention, and churn.
- Acquire quality Taskers when needed and manage supply alignment across assigned metropolitan areas.
- Act as a regional subject-matter expert by monitoring market performance, responding to trends, and tailoring local supply tactics.
- Coach Taskers through group sessions, in person and virtually, throughout the Tasker lifecycle.
- Increase participation in scaled lifecycle programs and determine effective communication channels.
- Use data-driven insights to identify lifecycle gaps, recommend cross-functional improvements, and communicate business impact.
- Design and lead experiments that improve supply alignment and Tasker success.
- Maintain expertise in product features, explain them to Taskers, and validate and submit bug reports.
- Lead community engagement activities such as office hours, profile workshops, and Tasker socials.
- Collaborate with Product, Customer Support, Partnerships, Marketing, Legal, and Commercial Operations teams.
- Share learnings and best practices with the global Tasker Operations team.
- Travel up to 10% for metro-specific and team events.
Requirements
- Based in San Francisco or within an easily commutable distance.
- 4+ years of experience in marketplace operations, customer success, community management, or comparable work.
- Bachelor’s degree or equivalent practical experience.
- Full professional fluency in English and Spanish.
- Strong data fluency and ability to derive actionable insights.
- Excellent communication, negotiation, facilitation, problem-solving, organization, prioritization, and relationship-management skills.
- Experience working cross-functionally to achieve business objectives.
- Proficiency with BI tools, Google Workspace, and customer success tools.
Nice to Have
- Experience managing community programs across multiple metropolitan areas or countries.
- SQL and Sigma proficiency.
- Marketplace or gig-economy experience.
Skills
Marketplace Operations, Customer Success, Community Management, Data Analysis, Business Intelligence, Google Workspace, Customer Success Tools, SQL, Sigma, Cross-Functional Collaboration, Lifecycle Programs, Experiment Design
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