Partner Engagement Manager, Joint Staff

About the Job

Your mission at each major headquarters under your responsibility:

• Own the entire customer relationship, from users up to Generals/Admirals throughout the Joint Force.
• Rapidly expand product usage until ~100% of Joint Staff workflows are in Onebrief. You’ll need a combination of ordinary training and subtler strategies to get our product used as much as possible.
• Win the renewal and expansion, so that your customer(s) keep buying Onebrief each year. Deals should expand over time.
• Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement.
• Instill the Onebrief brand image.
• Enable our expansion to Allies and Partners.

You will also:

• Lead or support exercises.
• Use your observations of our users to recommend product improvements.
• Provide face-to-face and remote customer support.
• Develop an understanding of customer social dynamics in order to support renewals and future sales.
• When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team.

Requirements

• Top Secret clearance with eligibility for SCI and ability to access DOD facilities.
• Proven experience in leading operational planning within a military context, preferably at multi-star headquarters.
• Advanced military education: Command and Staff, Advanced Military Studies.
• Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks.
• Proven ability to expand business presence within a region, with emphasis on software or technology solutions.
• Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams.
• Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters.
• Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.
• Obsessed with creating value for real users.
• Ambitious, scrappy, and a creative problem-solver.
• Learn quickly, work iteratively, and naturally seek collaboration.
• Approach work with integrity, intellectual honesty, and a low ego.
• Communicate frankly, clearly, and succinctly.
• Thrive as a self-starter, embracing autonomy and ambiguity.

Nice-to-Haves

• You love our users, and you want to work with them. Implementing new software requires the enthusiastic support of our user base — skillful planners, primarily in the grade of O-4 and O-5. You understand them, and they confide in you.
• Deeply understand large military headquarters and want to apply that within the Joint Staff. Skillful planners, mainly SAMS, JAWS or SAW graduates in the rank of O-4 to O-6, respect you and care what you have to say. So do Generals and Admirals.
• Pay attention to detail. People rely on you. On your previous teams, you had a reputation as a workhorse.
• Can get things from large government organizations.
• Technically adept. You don’t need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer?
• Work well with customers. Demonstrate strong interpersonal skills by cultivating trust, aligning diverse perspectives, and communicating with clarity and influence.
• Intense about our mission. It’s a core part of who you are.
• Proactive and adaptable. Comfortable working autonomously or with cross-functional teams, especially in fast-paced or ambiguous settings.
• Mastery of operational planning at multi-star headquarters. When you speak, do lead planners listen? Do Generals and Admirals?