Full Stack Engineer, Support Experience
Builds full-stack services, tooling, and live-channel integrations that enable Stripe support agents to resolve issues at scale. Requires 5+ years of software engineering experience, React and Ruby proficiency, native Mandarin fluency, and comfort with cloud and real-time communication technologies.
About the job
Responsibilities
- Design, build, and maintain full-stack services and infrastructure spanning backend systems and user-facing tooling that support agents resolving merchant and user issues in real time.
- Expand and deepen live channel integrations, including voice, messaging, and emerging platforms, across global support operations.
- Debug and solve critical production issues across services and multiple levels of the stack.
- Collaborate with internal stakeholders across Infrastructure, Product, and Operations to build features at large scale while improving engineering standards, tooling, and processes.
- Collaborate effectively in a distributed and hybrid team, maintaining open communication and strong connections with colleagues.
Requirements
- 5+ years of industry software engineering experience.
- Native Mandarin fluency.
- Full-stack engineering experience with front-end proficiency; React and Ruby are primary technologies.
- Strong communication skills with technical and non-technical stakeholders.
- Sound judgment for unblocking work and making progress in ambiguous domains.
- Comfort working as a generalist across varying technologies and stacks.
- User empathy and a customer-centric approach to problem solving.
Nice-to-haves
- Experience building or integrating third-party platform APIs, particularly in communications or customer support tooling.
- Familiarity with real-time communication systems or messaging infrastructure.
- Demonstrated technical leadership on ambiguous, impactful projects.
- Practical knowledge of cloud-based services such as gRPC, GraphQL, Docker, Kubernetes, and AWS.
Skills
React, Ruby, JavaScript, gRPC, GraphQL, Docker, Kubernetes, AWS, Platform Apis, Messaging Infrastructure
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