Success Engineer
Provides technical guidance and troubleshooting to customers using Metabase, including database, SQL, infrastructure, and web application support. Requires strong database skills and at least three years of production coding, systems administration, or database management experience.
About the job
Responsibilities
- Talk to users to understand their goals and challenges.
- Help customers design and optimize their Metabase implementation.
- Guide customers in getting data from various sources, transforming it into useful shapes, and converting questions into executable queries.
- Solve complex problems and troubleshoot customer issues.
- Collaborate with technical communicators to create educational materials for customers.
- Represent the customer voice to product and engineering teams and help drive product development.
Requirements
- Enjoy helping people and solving their problems.
- 3+ years of experience writing production code, administering systems, and/or managing databases.
- Strong database and SQL skills.
- Strong technical expertise in at least two of the following areas, including the ability to investigate and diagnose complex technical issues:
- Designing, developing, and troubleshooting web applications.
- Managing and troubleshooting infrastructure, including Docker, AWS, GCP, or similar technologies.
- Managing, troubleshooting, and optimizing databases.
Nice to Have
- Experience with Metabase or other business intelligence tools.
- Experience working for an open source product.
- Fluency in multiple languages.
Benefits
- Fully remote, asynchronous work.
- Flexible work location and schedule.
- Rare, efficient meetings with respect for focused work time.
- Opportunities to solve complex challenges and continue learning.
Skills
SQL, Databases, Docker, AWS, GCP, Web Applications, Infrastructure, Database Optimization, Business Intelligence, Metabase
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