People Operations Coordinator

Key Responsibilities

Onboarding and new hire experience

• Coordinate end-to-end onboarding for new hires, including pre-employment background checks, new hire paperwork, I-9 verification, travel arrangements, and any other pre-boarding coordination
• Serve as the primary point of contact for new hires throughout their onboarding journey, managing start date tracking and ensuring a smooth transition into the company
• Prepare and distribute onboarding materials including employee handbooks and policy documents
• Own the updating and management of new hire training materials and live sessions, both in the LMS and in person, in coordination with cross-functional teams
• Collaborate with IT to ensure new hires have system access set up, and conduct laptop setup sessions with new employees
• Continuously look for ways to improve the onboarding experience and streamline processes for scale

HR systems and administration

• Manage transactions in our HRIS, including adding new hire profiles, processing status changes, and handling off boarding
• Maintain accurate employee and company records, including personnel files and org charts
• Draft employment verification letters, offer letters, and other employment-related correspondence
• Ensure accuracy and compliance with company policies and legal requirements, including wage rate notices, labor law postings, and required training such as harassment prevention
• Support immigration processes and documentation for candidates and existing employees
• Assist with auditing HR data and identifying opportunities to improve data integrity and process efficiency
• Support compensation and benefits administration, including helping employees navigate enrollment, changes, and general questions

Employee relations and manager support

• Serve as a reliable first point of contact for employee questions related to HR policies, benefits, and general people operations
• Support managers with people-related processes including performance review cycles, promotion documentation, and role changes
• Help coordinate and track performance management cycles, ensuring timelines are communicated and followed across the organization
• Assist with sensitive employee situations with professionalism and a high degree of discretion

Employee experience and culture

• Manage company swag inventory and coordinate distribution for new hires, birthdays, work anniversaries, and other employee engagement moments
• Coordinate employee recognition efforts including anniversary and birthday gift-giving programs
• Help plan and execute in-office culture programming and company social events
• Assist teams and managers with ad-hoc requests, including coordinating team-specific events and off-sites
• Contribute to fostering a strong, positive company culture through employee engagement initiatives and other internal programs

Cross-functional and project support

• Support HR-related projects spanning administration, compliance, employee experience, and organizational culture
• Partner with Finance, Legal, and other teams on cross-functional people initiatives such as headcount planning, policy updates, and compliance reporting
• Assist with building and documenting scalable HR processes as the company grows
• Take on stretch projects and ad-hoc assignments across the people function as business needs evolve

Requirements

• 1 to 2 years of experience in HR Operations, Compensation and Benefits, or a related field
• Proven experience with people operations fundamentals, including I-9 verification, onboarding workflows, HRIS data entry, and HR compliance basics
• A genuine interest in the people function and a desire to grow within HR and people operations
• Strong interpersonal skills coupled with excellent written and verbal communication
• Exceptional organization and detail orientation, with a strong focus on data accuracy and integrity and an unmatched ability to manage multiple priorities
• Comfortable working in a fast-paced environment and staying composed when priorities shift
• Data-savvy with proficiency in Excel or Google Sheets; comfortable building and maintaining trackers, running reports, and working with people data to surface insights
• A natural bias toward automation and process improvement; you look for opportunities to reduce manual work and build more scalable, efficient systems
• Able to apply discretion to sensitive situations and maintain a high level of confidentiality
• Self-starter with natural curiosity and a motivation to problem-solve and troubleshoot
• Comfortable interacting with and supporting employees at all levels of the organization
• Tech-savvy and quick to learn new tools and systems
• Willing to work in person from our Midtown Manhattan office 5 days a week

Benefits

• Equity in the company
• Medical, Dental and Vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits
• 401k benefits
• Fitness & home services stipend
• Collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
• Unlimited vacation and paid holidays
• Relocation packages covered