Technical Consultant, Auth0

Duties and Responsibilities

• Work hands-on with Okta customers, primarily in a post-sales role, to provide innovative consulting services.
• Gather, analyze, and document post-sales requirements.
• Communicate to customers and partners at the technical and/or functional level appropriate for the situation.
• Provide excellent design and deployment solutions resulting in extraordinary customer satisfaction.
• Manage project scope, schedule, status, and documentation.
• Mentor and train customers on the service.
• Act as a liaison between Customers and Product Management to drive product development.
• Lead interaction and collaboration with other Okta teams such as Engineering and Support as needed to address escalated issues.
• Collaborate with the sales team on existing customers up-sell and cross-sell opportunities.
• Perform hands-on technical design, configuration, and troubleshooting of the Okta service.
• Shape and influence Okta’s growth and scalability by designing new offerings and finding new ways to deliver customer satisfaction.
• Manage multiple concurrent deployment projects.
• Apply knowledge of technologies and protocols to support identity federation and robust access control models, such as SAML 2.0, WS-Federation, OAuth, and OpenID Connect.
• Apply knowledge of cloud architectures as well as complex enterprise on-premise IT landscapes.
• Apply software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc.) when working with customers.
• Utilize knowledge of typical enterprise identity life cycle management processes and standards.
• Apply experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.) when working on customer integrations.
• May provide mentoring, guidance, and expertise to less experienced team members.
• Ensure quality and time management processes are followed by team (e.g., change controls, time tracking).
• Commit to and use a knowledge repository for deployment standard methodologies and other customer ideas as continuous improvement.

Minimum Required Knowledge, Skills, and Abilities

• 3-5 years experience as a technical consultant delivering solutions to external customers.
• Minimum 3 years experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, Node, etc.).
• Experience with technologies and protocols to support identity federation and robust access control models (e.g., OAuth, OpenID Connect, SAML 2.0, WS-Federation).
• Some knowledge of enterprise web technologies, security and cutting-edge infrastructures.
• Ability to work independently and multi-functionally supporting the development of client work.
• Experience in designing and implementing security and identity management solutions to support critical systems and business programs.
• Knowledge of typical enterprise identity life cycle management processes and standards.
• Able and willing to be a hands-on contributor.
• Superb communication skills, including issue tracking, triaging and crisis management.

Preferred Skills and Experience

• Non-JavaScript Software development experience (Java, .Net, Go, C#, Flutter, PHP, etc.).
• Experience in delivering Auth0 implementations for organizations.
• Experience with Node JS runtime environment.
• Mobile development experience (iOS and Android).

Education

A Bachelor's degree (or equivalent relevant experience) in Computer Science, Information Technology or related discipline required.