IT Apprentice

Responsibilities

Device Lifecycle and Imaging

• Enroll corporate and BYOD devices into Mobile Device Management (MDM) platforms, including Jamf Pro and Workspace ONE.
• Troubleshoot and resolve MDM-related issues.
• Receive, inspect, and process returned corporate laptops.
• Back up returned-device data securely using Druva before wiping and reimaging.
• Execute and improve automated laptop imaging and provisioning workflows using Jamf Pro and Microsoft Intune.
• Configure standard software, operating system settings, and access controls on provisioned devices.
• Perform quality assurance checks before device deployment.

Physical Device Inventory Management

• Maintain accurate inventory records for laptops, mobile devices, peripherals, and accessories.
• Reconcile inventory periodically and update asset records.
• Track device conditions, models, serial numbers, and assignment history using asset-management tools such as Jamf Pro, ServiceNow, or Jira Asset Management.
• Coordinate hardware intake, storage, and disposition with IT and Finance.

IT Helpdesk Support

• Provide on-site technical support for hardware and software issues.
• Support macOS, Windows, Google Workspace, Slack, and Zoom.
• Configure workstations and provision access for new employees.
• Support offboarding, including device collection, account-deactivation coordination, and asset recovery.
• Troubleshoot common issues and escalate complex cases.
• Maintain internal knowledge-base articles.

Conference Room and AV Support

• Maintain and update conference-room displays, cameras, Zoom Rooms, and related systems.
• Check office AV equipment and flag issues for remediation.
• Assist with All Hands and team offsite AV needs.

Process Improvement and Automation

• Document imaging and provisioning workflows and identify automation opportunities.
• Build or improve tooling and scripts for repetitive IT operations.
• Participate in retrospectives and suggest operational improvements.

Requirements

• Currently enrolled in or recently completed coursework in Information Technology, Computer Science, Cybersecurity, or a related field at Cabrillo College or another accredited institution.
• Eligible and committed to Cabrillo College’s CIS Apprenticeship Program for at least 12 months.
• Able to commute to Mountain View, CA for scheduled on-site hours.
• Basic understanding of computer hardware, operating systems, and common software applications.
• Strong attention to detail and accuracy in inventory and documentation.
• Effective written and verbal communication skills.
• Ability to work independently, manage part-time hours, and complete assigned tasks.
• Commitment to data privacy and secure handling of sensitive employee information.
• Willingness to learn and take on increasing responsibility.

Nice to Have

• Familiarity with device imaging, MDM tools, Jamf Pro, or IT automation.
• Experience with macOS and Google Workspace.

Compensation and Program Details

• Starting compensation: $25/hour, with at least one pay increase before the end of the apprenticeship.
• Part-time, approximately 10–20 hours per week, on-site at the Mountain View, CA office.
• 12–24-month apprenticeship in partnership with Cabrillo College’s CIS Apprenticeship Program.
• No benefits.
• Successful apprentices may be considered for conversion to a full-time IT Support role based on business needs and performance.