Manager 2, Premier Support Engineering
Leads and develops Premier Support Engineering teams, overseeing people management, performance, team initiatives, and high-priority customer escalations. The role requires prior team leadership, including managing managers, plus programming experience and basic Linux knowledge.
About the job
Responsibilities
- Manage, develop, coach, and mentor Premier Support Engineers who respond to client requests, reproduce and troubleshoot issues, and work with Datadog’s 400+ integrations.
- Own team accountability and performance, including performance reviews, performance plans, and employee relations issues for direct reports.
- Partner with Support senior leadership on team projects and initiatives that improve productivity, processes, or procedures.
- Collaborate with internal teams and customers on high-priority escalations and help resolve escalations from team members.
Requirements
- Previous experience leading a team, including managing other managers.
- Passion for people management and/or mentorship.
- Self-motivated, detail-oriented, and committed to continuous learning.
- Critical thinker with a client-centric approach and data-informed decision-making.
- Some programming experience and basic knowledge of Linux.
- Active contribution to open-source projects, such as code or bug reports, and to the engineering community through activities such as meetups.
Benefits
- Best-in-breed onboarding.
- Generous global benefits.
- Intra-departmental mentor and buddy program.
- New-hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Continuous professional development, product training, and career pathing.
- Inclusive company culture with Community Guilds and Inclusion Talks.
Skills
Linux, Programming, Datadog Integrations, Technical Support, Troubleshooting, Open Source, Performance Management, Data Analysis
Similar jobs
Engineering Management jobs
Dandy
Remote
Leads and develops Dandy’s Sales Engineering team, partnering with Account Executives to support revenue growth through technical sales, product demonstrations, and customer advisory. Requires at least five years of dental-industry Sales Engineering experience and strong people leadership skills.
Virta Health
Remote
Leads technical strategy and a multidisciplinary engineering team responsible for billing, accounting, eligibility, and enrollment systems. The role requires 5+ years of engineering management experience, strong distributed-systems expertise with Python or Go, and experience developing engineering leaders.
Applied Intuition
Tokyo, Japan
Leads the Tokyo SDS engineering team, owning technical delivery, architecture, and deployment of autonomous-driving systems for Japanese OEM customers. The role requires 6+ years in autonomous vehicles, robotics, or ADAS, strong production C++, and engineering leadership experience.