Operations Program Manager

Role Summary

Lead cross-functional manufacturing programs driving production process improvements across WHOOP's global supply chain. Work with Manufacturing, Supply Chain, Factory, Test, and Quality teams to enhance product quality, throughput, cost, and readiness. Based at WHOOP Boston headquarters.

Responsibilities

• Lead end-to-end execution of manufacturing programs, including process changes, equipment and part qualification, and production scaling.
• Translate design and product changes into executable factory plans, aligning with CMs on technical and operational requirements.
• Define and manage program schedules, milestones, risk trackers, and contingency plans across engineering, manufacturing, and factory teams.
• Drive resolution of manufacturing issues impacting quality, yield, throughput, or readiness by aligning stakeholders and escalating as needed.
• Lead cross-functional continuous improvement initiatives focused on key factory metrics such as yield, UPH, test performance, and material flow.
• Support pilot builds and engineering validation runs through structured coordination of owners, deliverables, and timelines.
• Communicate clear, concise program status and action plans to technical and executive stakeholders; drive accountability and timely decision-making.
• Contribute to the development and improvement of program management processes and tools to enable scalable, repeatable execution.

Qualifications

• Bachelor’s degree in Engineering, Supply Chain, or a related technical field.
• 4+ years of experience in manufacturing, hardware operations, or program management.
• Proven track record managing complex manufacturing or operations programs from concept through production.
• Experience with new product or process introduction in a high-volume, fast-paced manufacturing environment.
• Strong ability to align cross-functional teams and drive decision-making in ambiguous, evolving situations.
• Familiarity with key manufacturing processes such as SMT, assembly, test, and pack-out.
• Excellent communication and organizational skills; able to tailor messaging for technical and executive audiences.
• Proficiency in tools such as Excel, Gantt charts, Jira, Confluence, GDrive, and Arena for program tracking and collaboration.
• Willingness to travel internationally up to 25% to support supplier builds, validation activities, and operations reviews.