Operations Analyst

Responsibilities

• Review account activity and make informed decisions using AI-assisted analysis, including investigating payment approval requests, flagging anomalies through pattern recognition tools, and making judgment calls on approval or escalation.
• Identify suspicious activity and fraud patterns; learn about regulatory requirements and implement them in day-to-day work.
• Use AI tools to rapidly surface anomalies and patterns.
• Suggest process improvements to increase efficiency or reduce risk; document learnings and share with the team.
• Balance compliance with user experience by using AI to process large datasets, draft communications, and analyze trade-offs at scale.
• Work cross-functionally with product, support, and business teams to reduce risk and support scalable growth.

Requirements

• Strong analytical and problem-solving skills with exceptional attention to detail; ability to break down messy situations and identify patterns.
• Familiarity with AI tools and willingness to experiment with them for productivity (e.g., LLMs, data analysis tools, automation platforms).
• Clear communication and collaboration skills; ability to explain complex topics simply and ask for context.
• Comfort with multitasking, prioritization, and staying organized.
• Ownership mindset and genuine curiosity; take responsibility for outcomes and seek continuous improvement.
• At least 2 years in an operational, compliance, or related role.

Nice-to-Haves

• Startup or fintech experience.
• Adaptability and hunger to grow.