Technical Account Consultant (Mergers & Acquisitions)

What you will do

• Advise on M&A Strategy: Serve as the technical consultant for M&A and multi-entity engagements, advising customers on how to merge and optimize their Rippling products
• Conduct Discovery: Use discovery to understand customer goals, business needs, risks, and timelines, then determine the recommended solution strategy
• Own Implementation Milestones: Independently own projects from kickoff through completion, guiding customers through systems and process design, data migration, configuration and integration builds, testing, go-live, hypercare support, and the decommissioning of legacy systems
• Lead Projects Independently: Manage timeline, scope, budget, milestones, risk mitigation strategies and stakeholder communication
• Ensure Go Live Success: Prioritize a successful first payroll run while supporting broader product adoption and long-term customer retention
• Collaborate Cross-Functionally: Partner with Product, Engineering, TAM, AM, Support, and Implementation teams on unique customer scenarios and cross-functional dependencies
• Resolve Ambiguity: Navigate technical and operational ambiguity across complex M&A engagements by partnering with Product and cross-functional teams to work through unique scenarios, pressure-test solution options, evaluate downstream system and workflow impacts, and drive clear recommendations, ownership, and follow-through toward successful customer outcomes
• Drive Operational Excellence: Identify and contribute to process improvements and best practice playbooks to enhance the efficiency and scalability of M&A transitions as Rippling’s customer base grows

What you will need

• 4–6+ years of experience in Professional Services, Implementation, Technical Consulting, or a similar customer-facing role
• Experience supporting a complex, multi-product SaaS offering and helping customers navigate interconnected systems, workflows, and dependencies
• Strong project management skills, including experience owning complex customer timelines, scope, and stakeholder coordination
• Ability to independently solve moderate to complex problems and make structured, customer-centered recommendations
• Strong communication skills and confidence leading customer conversations in high-stakes situations, handling escalations with limited management oversight
• Ability to learn the full Rippling product suite and advise holistically across solutions that touch HR, IT, Payroll, and Benefits workflows
• Experience partnering cross-functionally with stakeholders, influencing product roadmap solutions without authority
• Strong technical judgment, systems thinking, and problem-solving skills, with the ability to assess ambiguous situations, weigh tradeoffs, prioritize effectively with incomplete information, and make recommendations that account for downstream impacts

Preferred

• Experience with M&A, multi-entity implementations, payroll/HRIS changes, or complex business restructures