Staff Software Engineer, Quality & Reliability

Responsibilities

• Define and drive the technical strategy for engineering quality, production reliability, and safe software delivery.
• Identify systemic sources of customer-impacting failures and lead cross-team initiatives addressing root causes.
• Establish architectural principles, engineering standards, and paved roads for reliable system design and safe delivery.
• Partner with engineering teams on system and product design to improve resilience, operability, testability, and failure isolation.
• Build or guide shared platform capabilities for release safety, automated validation, production feedback, test data, environment management, and developer self-service.
• Advance observability to help teams understand system behavior, detect regressions, diagnose failures, and prioritize reliability investments.
• Improve validation across services, data boundaries, financial workflows, and other business-critical systems.
• Define meaningful quality and reliability measures and use them to demonstrate customer and engineering improvements.
• Lead technical programs spanning multiple teams and organizations, aligning stakeholders without direct authority.
• Mentor engineers and technical leaders on risk, reliability, and quality throughout the software lifecycle.
• Evaluate and evolve existing practices and technology.

Success Measures

• Fewer customer-impacting defects and recurring production failures.
• Greater release confidence and lower change-failure rates.
• Faster failure detection, diagnosis, and recovery.
• Shorter, more reliable engineering feedback loops.
• Clearer ownership and visibility into critical system health.
• Increased engineering velocity without sacrificing safety or reliability.
• Broad adoption of shared practices without creating a centralized quality bottleneck.

Requirements

• Significant software engineering experience, including Staff-level or equivalent scope on ambiguous, cross-cutting technical problems.
• Experience leading multi-team initiatives that improved production reliability, software delivery, platform capabilities, or engineering effectiveness.
• Strong systems thinking across architecture, data integrity, operations, developer workflows, and customer impact.
• Experience designing and operating distributed systems in a cloud environment such as AWS.
• Strong software design and programming skills in TypeScript, Java, or another relevant language.
• Experience with several of observability, resilience engineering, CI/CD, release safety, automated validation, developer platforms, testability, performance engineering, or incident learning.
• Ability to define useful engineering measures focused on outcomes.
• Success influencing architecture and engineering practices across teams without direct reporting relationships.
• Strong written and verbal communication.
• Practical approach balancing long-term direction with incremental improvements.

Compensation & Benefits

• $172,000–$229,000 base salary, plus annual bonus and meaningful equity.
• Generous equity grant.
• Comprehensive benefits package.
• Flexible PTO and hybrid work schedules.
• One-time work-from-home allowance.
• Company events and team-building activities.
• Growth and career advancement opportunities.
• Hubs in Los Angeles, San Francisco, Toronto, and Raleigh, with hybrid schedules and lunch provided on in-office days.