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IntercomIntercom

Staff Engineer - Web Platform

Staff technical leader responsible for the architecture, strategy, and hands-on evolution of a growth-focused web platform. Requires 8+ years of software engineering experience, deep Next.js and React expertise, and leadership across web, infrastructure, data, and marketing systems.

About the job

Responsibilities

  • Own and evolve the architecture of the web platform.
  • Define long-term technical strategy for scalability, performance, developer productivity, observability, and reliability.
  • Collaborate with marketing, design, analytics, data science, infrastructure, and engineering teams.
  • Lead the design and implementation of MarTech systems for event tracking, attribution, funnel reporting, and A/B testing.
  • Build a cohesive technical ecosystem across web, infrastructure, and data.
  • Mentor engineers and provide guidance on architecture, data modeling, system design, and engineering practices.
  • Set standards for reliability, maintainability, code quality, and operational readiness.
  • Communicate technical risks, trade-offs, and opportunities to engineering, product, and executive stakeholders.
  • Contribute hands-on to the codebase and unblock key projects.

Requirements

  • 8+ years of software engineering experience.
  • Experience in a high-scale, growth-focused web environment.
  • Track record of technical leadership and influencing direction across multiple teams or departments.
  • Deep expertise in Next.js and the React ecosystem.
  • Experience with headless CMS platforms such as Contentful or Sanity, including content modeling, migration, and multi-site architecture.
  • Experience with infrastructure as code, cloud platforms, and deployment platforms.
  • Experience designing or operating experimentation infrastructure, including A/B testing frameworks, event instrumentation, and attribution systems.
  • Strong understanding of web analytics and data instrumentation, including event-tracking SDKs and Google Tag Manager or similar tools.
  • Comfort supporting full-stack codebases and understanding frontend architecture.
  • Experience with continuous delivery and incremental, high-quality shipping.
  • Exceptional communication and cross-functional collaboration skills.
  • Proven ability to mentor engineers and raise engineering standards across a team or organization.

Skills

Next.js, React, Contentful, Sanity, Terraform, AWS, Cloudfront, Amazon S3, Vercel, A/B Testing, Event Tracking, Google Tag Manager, Web Analytics, Continuous Delivery, Data Modeling

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