Account Manager

What You’ll Do

Client Operations & Communication

• Serve as the Korean-language point of contact for K-beauty brand partners; lead client communications in Korean (email, calls, messaging) and translate key updates and materials between Korean and English.
• Run the account operating rhythm: prep agendas, take notes, track action items, and send crisp recaps for WBRs/MBRs/QBRs—adapting schedules to accommodate KST business hours.
• Build and maintain 30-60-90 day plans for each client; update owners, timelines, and success metrics weekly.
• Draft client updates and deck slides; translate performance data into clear narratives and concrete next steps in both Korean and English as needed.
• Manage tickets and issues, chase dependencies, and keep all stakeholders aligned and on timeline across time zones.

TikTok Shop Execution & Health

• Own day-to-day Seller Center hygiene: PDP checks (titles, attributes, images), catalog updates, and compliance follow-ups- including Korean-language product content review.
• Monitor and report account-health metrics (e.g., Late Dispatch Rate, Valid Tracking Rate, cancellations/refunds) and flag risks early.
• Launch and coordinate promotions (bundles, coupons, seasonal events) with Content and Media teams, aligning with K-beauty promotional calendars and cultural moments.
• Support troubleshooting for approvals or policy issues by organizing evidence, timelines, and escalation documentation.

Cross-Functional Orchestration (No Content Creation)

• Write airtight briefs for Content and Creative teams; track revisions against SLAs and quality bars- ensuring K-beauty brand guidelines and cultural nuances are accurately communicated.
• Coordinate with Ops and Logistics on fulfillment readiness and customer experience status, including cross-border logistics considerations.

Data, QA, and Process

• Maintain source-of-truth documentation: trackers, promo calendars, etc.
• Perform QA checks before delivery (accuracy, links, pricing, promo eligibility, compliance).
• Contribute to and improve playbooks and SOPs; capture lessons learned in retros to help the team move faster over time.

What You’ll Learn & Growth Trajectory

• Shadow your Senior AM on strategy development, escalations, negotiations, and QBR storytelling.
• Gradually take point on client calls (in Korean and English), scope changes, and mini-initiatives (e.g., a seasonal promo or creator activation for K-beauty brands).
• Expand from execution → ownership → strategy as you consistently hit scorecard targets.
• Clear, merit-based path to Senior Account Manager, with increasing responsibility, influence, and compensation as your scope grows.

You Will Be a Fit If

• You’re fluent in Korean (native or near-native) and comfortable conducting all client-facing work in Korean.
• You’re willing and able to overlap with Korean business hours (KST) for regular client communication and calls.
• You have 3+ years of management experience. You know how to hire the right people and are seasoned at holding your team accountable.
• You enjoy mentoring and helping your teammates grow.
• You’re a strategic thinker who wants to learn through hands-on execution.
• You enjoy taking ownership without needing constant direction.
• You’re a checklist sniper who loves moving complex projects from “idea” to “done.”
• You write crisp, client-ready updates and can turn metrics into simple stories with clear actions- in both Korean and English.
• You’re TikTok-native and curious about how TikTok Shop mechanics drive conversion.
• You get energy from organizing chaos—briefs, timelines, QA, and follow-through are your happy place.
• You have a builder mindset: you document, templatize, and leave systems better than you found them.
• You have cultural fluency with the Korean beauty industry and understand K-beauty brand expectations.
• You actively seek feedback and want to grow into a Senior AM quickly.

What You Bring (Requirements)

• Fluency in Korean (written and spoken) – required. Native or near-native proficiency; you’ll be the primary Korean-language contact for brand partners.
• Flexibility to work Korean business hours (KST) when needed. Flexibility to accommodate calls and real-time communication during KST working hours is essential.
• 1–4+ years in e-commerce, marketplaces, digital marketing, consulting, or client-facing operations (agency experience a plus).
• Strong project management skills: task tracking, timelines, stakeholder coordination.
• Proficiency in Google Sheets/Excel; comfort working with dashboards and basic analysis (filters, pivots, lookups).
• Excellent written and verbal communication in both Korean and English with a strong service mindset.
• Familiarity with TikTok as a consumer platform and eagerness to master TikTok Shop (we’ll train you on our playbooks).
• Strong bonus: experience with TikTok Shop, Seller Center, marketplace operations, or K-beauty/Korean brand management.

Why You’ll Love Working With Us

• High autonomy and real ownership from day one-no micromanagement.
• Direct exposure to top-tier K-beauty brands and the fastest-growing corner of e-commerce.
• A growth-first culture that rewards builders, not seat-warmers.
• Mentorship from Senior AMs and leadership with a clear, merit-based growth path.
• Competitive compensation, performance upside, and flexible/hybrid work (location dependent).