AI Operations Lead
Builds internal dashboards, AI agents, and tools to automate operations across sales, CS, and ops, enabling scale at a high-growth AI startup. Requires hands-on LLM/agent experience, builder mindset, and strategic automation instincts.
About the job
What You’ll Do
- Build internal dashboards that give every team clear visibility into the metrics that matter.
- Design and ship AI agents that automate repetitive work across sales, CS, and operations.
- Develop internal tools and workflows that remove bottlenecks as we scale.
- Partner with team leads to identify the highest-leverage automation opportunities and prioritize ruthlessly.
- Set up the evaluation, monitoring, and iteration loops that keep AI agents reliable in production.
- Help define how Broccoli runs internally as the company grows.
What We’re Looking For
- Builder background: technical BizOps, forward deployed engineer, software engineer with strong product sense, or similar.
- AI-native. You lean heavily on Claude (Cowork, Code, or both) in your daily work to move faster: automating analysis, drafting workflows, and handing off anything that doesn’t need a human.
- Hands-on experience building with LLMs and agents (production work or substantial side projects both count).
- Strategic instincts. You can look at how a team operates and identify where automation creates real leverage versus where it will be a distraction.
- High agency and bias to action.
- Excited to work in person in San Francisco.
- Bonus: prior experience at a high-growth startup, past founder, strategy consulting before moving into building, or deploying AI agents in production.
Skills
LLMs, AI Agents, Claude, Dashboards, Internal Tools, Automation, Workflows, Monitoring, Evaluation, Product Sense
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