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GustoGustoSan Francisco, CA

Senior Staff Software Engineer - Pricing and Packaging

Lead technical architecture and delivery for Gusto's internal Commerce Platform powering pricing, packaging, subscriptions, and entitlements. Own platform reliability, mentor engineers, and drive cross-functional initiatives for 500k+ small business customers.

223k – 278k/yr
Hybrid10+ YOEBackend Engineering

About the role

Responsibilities

  • Lead technical design and architecture for the Commerce Platform including the product catalog, promotion engine, and subscription and entitlement systems
  • Ensure services are reliable, performant, and meet defined SLOs
  • Partner with product management and cross-functional engineering teams (Growth, Onboarding, Expansion) to define the platform’s technical roadmap and drive adoption
  • Drive end-to-end delivery of complex, ambiguous projects from requirements gathering and technical scoping through implementation, rollout, and post-launch iteration
  • Mentor and grow engineers through design reviews, code reviews, and hands-on technical coaching
  • Leverage AI tools such as code assistants, automated testing, and data-driven diagnostics to accelerate engineering velocity
  • Own and improve platform observability, reliability, and performance: define and track SLOs, lead incident response, and drive blameless post-mortems
  • Collaborate with marketing and business teams to evolve the self-serve system for managing products, bundles, promotions, and discounts

Requirements

  • 10+ years of software engineering experience, with at least 2 years in a tech lead or staff engineer role setting technical direction
  • Mastery in at least one programming language (Ruby, Java, Python, Go)
  • Deep experience building and operating large-scale backend platform systems, ideally in commerce, billing, subscription management, pricing and packaging domain
  • Strong command of distributed systems, API design, and service reliability practices with experience defining and meeting SLOs
  • Demonstrated ability to work effectively with AI tools (GitHub Copilot, Claude Code, or similar)
  • Proven track record of leading cross-functional technical initiatives and influencing without authority
  • Excellent written and verbal communication skills
  • Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent practical experience

Nice-to-Haves

  • Experience with pricing experimentation platforms and entitlement services

Skills

RubyJavaPythonGoDistributed SystemsAPI DesignSLOsObservabilityIncident ResponseGithub CopilotClaude Code

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