Support Engineer
Support Engineer troubleshoots API integrations, debugs customer onboarding tools and AI issues, manages feature flags, and automates workflows for property management platform. Requires basic Python/JavaScript coding, database familiarity, and strong API debugging skills.
About the job
Responsibilities
- Maintain and help debug Zuma's internal admin onboarding tool for new customers
- Configure and manage backend feature flags for customers
- Ensure API integrations between Zuma and property management systems (PMS) / CRMs are set up and fully functional
- Keep integration documentation accurate and up-to-date (and improve it for easier adoption)
- Debug existing integration issues when regressions occur
- Investigate and report on basic AI hallucination issues and knowledge base inconsistencies
- Collaborate with engineering to automate repetitive tasks and improve onboarding/support workflows
Skills & Experience
- Basic coding ability (Python or JavaScript) for automation and small improvements
- Familiarity with databases (MongoDB / Postgres)
- Strong understanding of APIs and ability to debug integration issues
- Clear written and verbal communication skills (especially in explaining technical issues to non-technical audiences)
- Attention to detail with a knack for documenting processes clearly and efficiently
Bonus: Prior experience supporting SaaS or AI-driven platforms
Skills
Python, JavaScript, MongoDB, Postgres, APIs
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