ZumaUnited StatesSupport Engineer troubleshoots API integrations, debugs customer onboarding tools and AI issues, manages feature flags, and automates workflows for property management platform. Requires basic Python/JavaScript coding, database familiarity, and strong API debugging skills.
Bonus: Prior experience supporting SaaS or AI-driven platforms
Support Engineer providing deep technical troubleshooting, root cause analysis, and issue resolution for U.S. government and public sector customers running GitLab in secure, air-gapped, and FedRAMP environments. Requires strong Linux, scripting, and customer support experience; U.S. citizenship mandatory.
Support largest customers by mitigating DDoS attacks and network threats at OSI layers 3/4/7 using Cloudflare tools. Requires 3+ years technical support experience, deep networking knowledge, and customer-facing troubleshooting skills.
Client Support Specialist providing technical support and issue resolution for Ontic's AI-powered security platform. Serves as liaison between clients, success, and product teams; manages tickets, documentation, metrics, and cross-functional collaboration in a remote SaaS environment.
Own end-to-end onboarding, testing, troubleshooting, and support of API integrations between ezCater, restaurant brands, and third-party vendors. Requires strong API and data debugging skills plus ability to translate technical concepts for both technical and non-technical audiences.
Build internal tools, automations, and AI-assisted workflows on the Support Engineering team to scale developer support for Firecrawl. Requires 4+ years full-stack experience building internal tools or developer-facing systems; bonus for LLM production experience.