Skip to content
SpotifySpotifyNew York, NY

Platform Integrity Lead

Leads cross-functional incident management for Spotify's Ads platform, coordinating between product, engineering, sales, and ops teams to resolve ad serving issues, mitigate revenue loss, and drive long-term fixes. Requires 7+ years in ad operations and experience with programmatic ads and tools like Jira.

Salary not listed
Remote7+ YOEBusiness Operations

About the role

What You'll Do

  • Own and evolve the cross-functional incident management process for Spotify’s Ads business, ensuring fast, coordinated, and effective resolution
  • Act as the central point of coordination across Ads R&D, Sales, Advertiser Solutions, Business Operations, Finance, Legal, and Marketing
  • Partner with technical and operational teams to monitor incoming ad serving issues and identify those with meaningful business impact
  • Build and improve structured bug intake and ticketing workflows to increase clarity, speed, and accountability across the incident lifecycle
  • Identify trends and recurring issues, and partner with Ads R&D to drive long-term solutions
  • Lead internal communication strategies during incidents, ensuring stakeholders have clear, timely, and accurate updates
  • Collaborate with cross-functional partners to support revenue teams in mitigating revenue loss and maintaining strong client experiences
  • Make informed escalation decisions based on incident severity and business impact, ensuring the right level of visibility
  • Deliver clear reporting on revenue impact and incident trends to Finance and leadership teams

Who You Are

  • 7+ years of experience in ad operations, product operations, sales systems, or a related role within a digital advertising environment
  • 3+ years of experience working with programmatic advertising or technical ad systems
  • Understand ad serving, measurement, billing, and order management systems, and how issues in these areas affect revenue and customer trust
  • Experience building and improving operational processes in cross-functional, fast-moving environments
  • Comfortable navigating ambiguity and making decisions that balance technical constraints with business priorities
  • Communicate clearly and confidently, and can align stakeholders across different teams and levels
  • Use data to inform decisions and can translate complex information into clear actions
  • Experience with incident management processes and tools such as Jira, CRM systems, or reporting platforms

Skills

JiraProgrammatic AdvertisingAd ServingCrm SystemsIncident ManagementAd OperationsSales SystemsBilling SystemsOrder ManagementReporting Platforms

Similar roles

Business Operations jobs
Airbnb

Programs and Business Operations Lead

AirbnbUnited States

Lead programs and business operations for Airbnb's Services & Membership team. Develop growth strategies, provide data-driven insights using SQL/Tableau, partner with product/marketing on experiments and scaling, and manage cross-functional initiatives in an ambiguous, fast-paced environment. Requires 12+ years in strategy/ops or consulting.

168k – 203k/yr
Remote12+ YOEBusiness Operations
Airbnb

Senior Programs & Business Operations Lead, Airbnb Services

AirbnbUnited States

Senior Programs & Business Operations Lead driving global expansion of Airbnb Services by developing strategies, launching/scaling new travel-adjacent categories, building operational frameworks, conducting advanced analytics with SQL, and aligning cross-functional teams.

204k – 249k/yr
Remote12+ YOEBusiness Operations
Lightning AI

Senior Operations Specialist

Lightning AINew York, NY +1

Senior Operations Specialist embedding with teams at Lightning AI to identify friction, build and deploy AI-powered internal tools, automations, and scalable workflows. Requires 4+ years ops experience, end-to-end project ownership, and hands-on skills building AI agents and automations.

140k – 160k/yr
Hybrid4+ YOEBusiness Operations
Prelim

Business Operations Lead

PrelimSan Francisco, CA +6

Build operational infrastructure from scratch as the first Business Operations hire at a scaling fintech startup. Own cross-team coordination, workload visibility, operational cadence, staffing, and vendor logistics to enable sustainable growth without adding bureaucracy.

170k – 180k/yr
Remote3+ YOEBusiness Operations
WHOOP

Senior Lead, DTC Commercial Planning & Strategy

WHOOPBoston, MA

Drive commercial planning, revenue forecasting, and operating cadence for WHOOP's DTC business. Partner with Growth, Finance, and Analytics teams to translate data insights into strategy, prioritize investments, and deliver executive business reviews.

Salary not listed
On-site8+ YOEBusiness Operations