Programs and Business Operations Lead

Responsibilities

• Develop actionable business analysis to enable functional leads to provide consistent information to their teams and stakeholders.
• Provide data-driven insights quickly and accurately by leveraging tools such as SQL, Excel, and Tableau.
• Partner with product and marketing teams to translate business goals into program requirements and go-to-market strategies.
• Identify new growth opportunities, design experiments to test hypotheses, and develop plans to scale proven levers.
• Build tools and equip teams with relevant data support to make actionable decisions.
• Create materials to communicate strategy and business performance to key stakeholders.
• Manage cross-functional workstreams across product, marketing, data science, finance, partnerships, and business operations.
• Work with the Director of Services and Membership to develop and execute strategies to grow the success of Airbnb.
• Define levers that make programs successful, build tools and frameworks that enable teams to move faster.
• Partner deeply with product and marketing to ensure programs are designed for both user value and business impact.
• Develop strong relationships and deliver valuable guidance to the Airbnb community to help them grow within the marketplace.

Requirements

• 12+ years experience in consulting position, or strategy operations role and working across multiple geographies.
• Ability to prioritize quickly and go deep on execution of new initiatives.
• Analysis and formulation of plans to address key business priorities or issues.
• Leadership and ability to influence other stakeholders.
• Ability to take initiative and deal with uncertainties.
• Strong appetite for working with the Airbnb community.
• Ability to manage complex projects and multi-task with excellent organization skills.
• Deep understanding of supply/demand dynamics, incentive design, and growth levers.
• Pays attention to both details and macro-level outcomes.
• Seasoned internal and external communicator with strong interpersonal skills.
• Ability to thrive in a fast-paced, dynamic and ever changing startup environment.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity.
• Data driven, can do attitude, strategic thinker and passion for new products and solutions.
• Comfortable with Excel, SQL.
• Strong verbal and written communication skills.

Nice-to-Haves

• Background in loyalty programs, incentive programs, or merchandising strongly preferred.