Senior Programs & Business Operations Lead, Airbnb Services

Strategic Planning & Program Execution

• Develop and implement end-to-end program plans for the launch and scaling of new service categories.
• Drive go-to-market planning and execution across geographies, ensuring operational readiness and alignment with business objectives.

Cross-Functional Alignment & Coordination

• Serve as a connective leader across Business Operations, Market Management, and Product Pods.
• Drive alignment among engineering, design, marketing, and legal teams toward shared targets, often without direct authority, by building strong relationships and leveraging strategic insights.

Analytics & Performance Management

• Leverage advanced analytical skills, including writing SQL queries, to independently extract insights from raw data.
• Build financial models, size market opportunities, and establish rigorous KPIs (e.g., revenue, conversion, quality) to inform fast, test-and-learn iterations and drive data-driven decision-making.

Supply Strategy & Partner Operations

• Evaluate and execute supply sourcing strategies for emerging categories, assessing whether to acquire supply through individual local hosts or by structuring partnerships to accelerate time-to-market and scaling.

Operational Excellence & Process Improvement

• Build the operational foundation required to scale new service categories.
• Identify bottlenecks in the funnel, develop contingency plans for risks, translate local market feedback into scalable requirements, and continuously improve processes and systems for efficiency.

Requirements

• 12+ years of experience in business operations, program management, or strategy roles within high-growth businesses.
• Demonstrated ability to build and scale new businesses or programs, with a proven track record of driving cross-functional alignment.
• Marketplace experience, particularly within a digital company, is preferred.
• Highly analytical and data-driven with SQL proficiency required.
• Exceptional communication and relationship-building skills to influence executive leadership.
• Expertise in driving collaboration across diverse teams.
• Comfortable navigating ambiguity and fast-paced environments.
• Capable of developing tools and systems to enhance processes.

Nice-to-Haves

• Experience in travel-adjacent services or marketplace businesses.