Customer Technical Program Manager, Vehicle OS
Own customer-facing program management for a flagship Vehicle OS software program at a major automotive OEM. Coordinate delivery across engineering teams, manage milestones, risks, and dependencies, and serve as primary liaison to customer leadership.
About the job
Responsibilities
- Own the customer-facing program, define and maintain the program baseline including milestones, scope boundaries, risk register, and dependency map in alignment with the Statement of Work
- Ensure program commitments are tracked with rigor and deviations are surfaced proactively
- Drive delivery coordination across Applied's engineering organization through Engineering TPMs, managing cross-team dependencies and competing priorities across concurrent programs
- Serve as the primary interface to the customer's program leadership and counterpart TPMs on all matters related to schedule, risk, and technical dependencies
- Build and maintain trusted working relationships at the program level
- Own and operate the full program governance cadence across all recurring touchpoints with the customer and internal teams
- Define, own, and report program-side KPIs to the Customer Program Lead and internal stakeholders
- Maintain a clear and accurate picture of program health at all times
- Own resolution of program-level issues and decisions through structured escalation management, triaging issues by impact and urgency, driving resolution at the appropriate level
- Partner with onsite teams to ensure seamless integration of Applied's product into the customer's vehicle program
- Own coordination and governance of all customer-facing field activities through the program
Requirements
- 5+ years in technical program management within the automotive industry, ideally with hands-on experience at an OEM or Tier-1 supplier
- Strong customer-facing presence at director level; comfortable representing Applied Intuition independently with OEM program leadership and executive stakeholders
- Proven ability to coordinate delivery across multiple engineering teams, managing through prioritization frameworks and clear escalation discipline
- Technical depth sufficient to assess feasibility, interpret requirements, and engage engineers credibly across all software vehicle and integration domains
- Builder mindset: able to set up program structure from scratch on a newly formed team
Nice to Have
- Prior experience in a startup or high-growth environment
- Familiarity with automotive development standards (ASPICE, ISO 26262, AUTOSAR)
- Experience with defect management at scale and severity-based SLA tracking
- Background in series production programs or Vehicle OS / IVI / ADAS platform delivery
- Experience managing the requirements lifecycle (decomposition, traceability, change control) on a customer-facing program
Skills
Technical Program Management, Automotive Industry, Oem Program Management, Cross-Functional Coordination, Risk Management, Dependency Management, Program Governance, Kpi Reporting, Escalation Management, Vehicle Os / Ivi / Adas
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