Customer Technical Program Manager, Vehicle OS

Responsibilities

• Own the customer-facing program, define and maintain the program baseline including milestones, scope boundaries, risk register, and dependency map in alignment with the Statement of Work
• Ensure program commitments are tracked with rigor and deviations are surfaced proactively
• Drive delivery coordination across Applied's engineering organization through Engineering TPMs, managing cross-team dependencies and competing priorities across concurrent programs
• Serve as the primary interface to the customer's program leadership and counterpart TPMs on all matters related to schedule, risk, and technical dependencies
• Build and maintain trusted working relationships at the program level
• Own and operate the full program governance cadence across all recurring touchpoints with the customer and internal teams
• Define, own, and report program-side KPIs to the Customer Program Lead and internal stakeholders
• Maintain a clear and accurate picture of program health at all times
• Own resolution of program-level issues and decisions through structured escalation management, triaging issues by impact and urgency, driving resolution at the appropriate level
• Partner with onsite teams to ensure seamless integration of Applied's product into the customer's vehicle program
• Own coordination and governance of all customer-facing field activities through the program

Requirements

• 5+ years in technical program management within the automotive industry, ideally with hands-on experience at an OEM or Tier-1 supplier
• Strong customer-facing presence at director level; comfortable representing Applied Intuition independently with OEM program leadership and executive stakeholders
• Proven ability to coordinate delivery across multiple engineering teams, managing through prioritization frameworks and clear escalation discipline
• Technical depth sufficient to assess feasibility, interpret requirements, and engage engineers credibly across all software vehicle and integration domains
• Builder mindset: able to set up program structure from scratch on a newly formed team

Nice to Have

• Prior experience in a startup or high-growth environment
• Familiarity with automotive development standards (ASPICE, ISO 26262, AUTOSAR)
• Experience with defect management at scale and severity-based SLA tracking
• Background in series production programs or Vehicle OS / IVI / ADAS platform delivery
• Experience managing the requirements lifecycle (decomposition, traceability, change control) on a customer-facing program