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Mach9Mach9San Francisco, CA

Revenue Operations Lead

Build and own the systems, processes, billing operations, forecasting, GTM technology, and compensation programs that power a growing AI company's commercial engine. The role requires 4–7+ years in revenue, sales, or business operations and strong analytical and cross-functional change-management skills.

150k – 190k/yr
On-site7+ YOERevenue Operations

About the role

Responsibilities

  • Build and own commercial processes supporting pricing, contracts, deal approvals, renewals, and customer account management.
  • Own billing operations, ensuring customers are billed accurately and on time according to contracts and product usage.
  • Manage and improve the go-to-market technology stack, evaluating third-party tools and overhauling systems to improve efficiency and team performance.
  • Design and manage processes for accurate sales forecasting, pipeline reporting, and operational visibility.
  • Design, administer, and improve compensation plans and incentive programs for sales, customer success, and solutions teams.

Requirements

  • 4–7+ years of experience in Revenue Operations, Sales Operations, Business Operations, or a related operational role, preferably at a high-growth technology company.
  • Ability to translate go-to-market needs and complex business problems into actionable requirements and project milestones.
  • Ability to drive significant change initiatives across sales, customer success, and marketing while scaling processes in a growth-stage company.
  • Experience designing and administering sales, customer success, and solutions compensation plans.
  • Advanced knowledge of modern go-to-market systems and business applications, including CRM platforms, sales engagement tools, customer support platforms, and workflow automation tools.
  • Excellent quantitative and analytical skills.
  • Strong communication and interpersonal skills.
  • Self-motivated and able to manage multiple competing priorities.
  • Adaptable to the quickly changing environment of a startup.

Skills

Revenue OperationsSales OperationsBusiness OperationsCRMsales engagement toolscustomer support platformsWorkflow AutomationSales Forecastingpipeline reportingcompensation plansbilling operationsQuantitative Analysis

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